Global Head of SPM Services

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

What you’ll do

The Global Head of SPM Services leader will be responsible for all business operations associated with SAP Consulting, recurring services, and ongoing customer service / customer support. The leader will be responsible for growing SAP’s services revenue, while continuing to improve margin contribution and software renewals.

This role will lead an organization of approximately 100 + employees with a revenue target and cloud revenue target that delivers a simple to consume adoption and consumption portfolio, driving cloud success and customer outcomes.

As the Global Head of SPM Services, key responsibilities include:

• Create and execute a Global services portfolio and GTM to drive cloud growth, best practices and margin increase.

• Establish a culture of collaboration within the businesses.

• Work with other Market Unit leaders and Service Sales counterparts to ensure organizational objectives and metrics are met (inclusive of Bookings, Revenue, Profit, Utilization, Innovation, Client Satisfaction).

• Drive/Support implementation pursuits within cross disciplinary teams.

• Accurately forecast revenue for associated business portfolio.

• Drive the business planning process, integrating all regional customer-facing functions: sales, delivery, partners, solution support, and professional services.

• Responsible for mentorship and development of internal talent to ensure a robust succession bench.

• Responsible and accountable for driving the development and execution of all Regional business plan, and ensuring that P&L performance targets for the LOB are met and exceeded for profit/contribution and all applicable revenue streams: license, consulting, training, maintenance & hosting

• Work with other Market Unit leaders and Service Sales counterparts to ensure organizational objectives and metrics are met (inclusive of Bookings, Revenue, Profit, Utilization, Innovation, Client Satisfaction).

• Drive/Support implementation pursuits within cross disciplinary teams.

• Accurately forecast revenue for associated business portfolio.

• Ensure effective and successful client escalations while building/strengthening executive level relationships.

• Establishing sustainable and measurable internal standardization programs and productized services that drive increased On Time/Budget delivery results.

• Works with Service and Software sales teams to understand sales pipeline and develop associated delivery execution plans.

What you bring

The successful candidate for Global Head of SPM Services, will bring the following experience and attributes:

• 15+ years of professional work experience of working in a services delivery.

• Experience in or with Solution Development, Development Operations.

• Cloud product knowledge across Solutions/Tools applicable across Buying Centers.

• Demonstrated large global project and program management skills.

• Experience working within a highly matrixed, global organization and with multicultural teams of experts.

• Strategic vision and ability to translate business solutions and opportunities into strategies and actions.

• Exceptional leadership, organizational and interpersonal skills; the ability to work well with people from different disciplines with varying degrees of technical experience; competence in clear concise and tactful communication with senior executive management, clients, peers and team members.

Language requirements: Fluency in English, any other language an asset. Fluency in the language of local markets desirable.

Education requirements: Bachelor’s Degree or equivalent accreditation required; Master’s Degree or MBA Preferred.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position is 243300-571700USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 458050 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Executive | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid