We are seeking a Service Operations Engineer (M/F/X) for a permanent, full-time position based in Grace-Hollogne, Belgium. In this role, you will coordinate maintenance interventions, resolve technical breakdowns, manage warranty claims, and participate in a rotational 24/7 support schedule.
Requirements
Engineering degree in Electrical / Electromechanical, or Bachelor's Degree in Electrical Engineering with 5 years of experience in a similar role with a multinational company.
Experience in a technical after-sales department is an asset.
Required languages: French and English; another language is an asset.
Strong interpersonal, organizational, multi-tasking, and time management skills.
Skills & Responsibilities
Electrical and Electromechanical Systems: Analyze and resolve machine breakdowns, power losses, and alarms on Kinetic PowerPack units to ensure operational continuity.
Root Cause Analysis: Determine root causes of system failures and prepare detailed technical reports to prevent recurrence.
Intervention Coordination: Schedule and organize preventive and curative maintenance interventions in collaboration with Field Service Technicians and internal departments.
Customer Service and Training: Manage warranty claims, conduct review meetings with subsidiaries, and train international service colleagues, partners, and clients.
Potential transition routes: People from Field Service Engineer or Technical Support roles may bring troubleshooting and customer-facing skills, alongside meeting the required electrical engineering background and language proficiencies.
Job description
Job Description
Key Tasks:
Schedule timely, prepare rigorously and organize efficiently preventive or curative maintenance interventions on Kinetic PowerPack units that are covered by a service contract with RRSL (1st line support); Coordinate those interventions with the Field Service Technicians team;
Analyse and resolve machine/system breakdowns, warnings (such as power losses, red & yellow alarms, observations) on Kinetic PowerPack units (1st line or 2nd line support);
Determine root cause and prepare technical reports, following system failures;
Organize the implementation resolutions to technical issues in the field;
Be part of the 24/7 support team, on a rotational basis (typically 1 every 6 weeks) to guarantee a 24/7 support world-wide, according an agreed work convention;
Manage warranty claims, in coordination with the concerned internal departments;
Organize regular review meetings with the concerned RR subsidiaries to ensure satisfactory support is given to the clients in the concerned region;
Be a trainer at our training center in the factory. The trainees can be international RRPS service colleagues, service partners, or end clients.
Stakeholders Management :
Coordination with the internal support teams (engineering, procurement, Field Service Technicians team,…);
Support to RR subsidiaries (regular status review meetings, as well as on-demand support)
Qualifications:
Engineering degree Electrical / Electromechanical
or Bachelor’s Degree in Electrical Engineering with 5 years experience in a similar role with a Multinational Company;
Experience in a technical after sales department is an asset;
Strong interpersonal and organizational skills
Good multi-tasking and time management
Customer and service oriented
Languages: French and English. Another language in an asset;
