Job Description
Service Improvement Lead
Full time / Hybrid
Cracow, Poland
Why join Rolls-Royce?
At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.
Rolls-Royce Global Capability Centre, launched in March 2025 in Krakow, represents an exciting new chapter in the growth of Rolls-Royce Group Business Services (GBS).
Our Centre is here to support global operations and employee services and is already becoming known for improving operational efficiency and strengthening our global business processes. With a fast growing team, it delivers exceptional services across Finance, Procurement, HR, Data Analytics, Project Management and Service Management.
By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.
Role Purpose:
You will lead service improvement initiatives across Operations, including Source-to-Pay (S2P), Order-to-Cash (O2C) or Hire-to-Retire (H2R), as well as enterprise-wide operational support processes within Global Business Services (GBS). You will drive operational excellence by enhancing supplier and employee experience, optimising end-to-end processes, and advancing digital enablement initiatives. Your focus will be on improving service reliability, strengthening compliance, and increasing overall efficiency.
Act as the embedded Service Improvement Lead supporting Procurement Operations and enterprise support functions through structured continuous improvement delivery and governance.
Scope of Responsibility
Responsible for improvement delivery across:
What You will be doing:
Continuous Improvement Execution
Service Management Integration
Supplier and Customer Experience
Automation and Digital Optimisation
Governance and Benefit Realisation
Position qualifications and required experience:
Education and Certifications
What do we offer:
Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.
Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.
Please note that all applicants will be subject to Poland right-to- work check as part of the recruitment process
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Job Category
Business Improvement
Posting Date
09 Nov 2026; 00:11
Posting End Date
20 Nov 2026
