Head of Service

Job Description

Rolls-Royce Power Systems, a division of Rolls-Royce plc. provides pioneering, integrated power solutions for the marine and infrastructure sectors and focus on digitalization and electrification, playing an innovative key role at the forefront of the energy transition. Our core business is supplying and maintaining sustainable power through diesel and gas engines and power systems for shipping, energy generation, construction, rail and data center applications within the Benelux.

Within Power Systems our Business Unit Sustainable focusses on supply of large scale Battery Energy Storage Systems (BESS). Our business revolves around supplying utilities, developers and operators the latest battery systems developed by the Rolls-Royce organization for the Benelux market.

Whilst we are part of a global organization, we have a solid and engaged team in our Dordrecht office, The Netherlands, for which we are looking for a:

Head of Service (m/f)

(Fulltime | 40 hours)

As Head of Service, you will be a key member of the Management Team, driving the service strategy and contributing to the company's sustainable growth and profitability. You will lead the entire Service organization, ensuring operational excellence, outstanding customer satisfaction, a strong safety culture, and a high-performing team that is proud to represent Rolls-Royce. You will report to the Managing Director.

Key Responsibilities

• Develop and execute the Service strategy, translating business objectives into operational plans, budgets, and performance targets.

• Lead and inspire the Service organization, fostering a high-performance culture focused on employee engagement, development, and continuous improvement.

• Ensure safe, efficient, and high-quality service delivery in both the workshop and at customer sites, with safety as the highest priority.

• Drive customer satisfaction by maintaining strong relationships with strategic customers and ensuring consistent delivery of exceptional service.

• Manage the Service P&L, budgets, service revenue, and project profitability while continuously improving operational efficiency and cost effectiveness.

• Lead cross-functional improvement initiatives, optimizing processes, service contracts, and operational performance.

• Build strong relationships with internal and external stakeholders to successfully implement strategic initiatives and organizational change.

• Ensure compliance with Rolls-Royce policies, industry regulations, and quality, safety, and environmental standards, while monitoring and reporting key business and operational KPIs.

Qualifications

• Bachelor's or Master's degree in Engineering, Business Administration, or a related field.

• 10+ years of experience in a service, operations, or aftermarket environment, including several years in a senior leadership role.

• Proven experience leading large, multidisciplinary service organizations through managers and team leaders.

• Strong commercial and financial acumen, with experience managing budgets, P&L, and driving profitable growth.

• Strong customer focus with a proven ability to build and maintain strategic customer relationships.

• Solid understanding of quality, health & safety, environmental, and compliance standards within a service organization.

• Excellent stakeholder management, communication, and influencing skills, with the ability to collaborate across functions and all organizational levels.

• Inspirational leadership style with a passion for developing people, building high-performing teams, and creating a culture of accountability, safety, and continuous improvement.

• Fluent in English; Dutch is an advantage.

What we offer

• Rolls-Royce Business & People Grade Level C; Salary bandwidth: Annual €80-€120K

• Leadership Incentive Plan; on target outturn of 15%

• 8% holiday pay;

• 27 vacation days plus 13 ATV on a full-time basis;

• Company Car;

• Company Phone and Laptop;

• Good pension scheme (PME);

• Flexible Working Policy; 12 days of flexible work per month

• Corporate fitness scheme (€10 p/m discount on your sports subscription);

• A well-established and growing international organization with wide development opportunities;

Selection Process

• We abide by our application code of conduct for recruitment and selection as standard for a transparent and fair recruitment and selection process;

• A Background Check (Identity, Address, Work History and Criminal Background Check) is part of our selection process;

• There is no medical or psychological assessment required for this position;

More about us

Our purpose is a force for progress – powering, protecting and connecting people everywhere.

Our behaviours are shown in our business; We put safety first. We do the right thing. We keep it simple. And we make a difference.

Rolls-Royce Power Systems has its headquarters in Friedrichshafen, Germany. We are over 10,000 people worldwide. Under the MTU brand, we develop and produce high-speed engines and propulsion systems for ships and heavy land, rail and defense vehicles, as well as drive systems for use in the oil and gas industry and in power generation.

Our aim is to make diesel engines even cleaner and smarter. With our Green and High-Tech program we provide forward-looking answers to the growing challenges of the mobility and energy transition focusing on electrified drive systems as well as alternative fuels and energy sources.

Can you relate to this great opportunity? Then apply with a short motivation letter & CV.

Type of Contract

Permanent