Join Rolls-Royce as a Field Service Representative in Tokyo, Japan (Full-Time) on the Airline Support Team. You will deliver 24/7 operational fleet and service support, build strong customer relationships, and manage product contracts.
Requirements
Degree in a relevant discipline or equivalent experience.
Technical or services background, ideally with gas turbines.
Experience in a customer-facing environment and familiarity with airline operations.
Fluent in English; Japanese language skills are a strong plus.
Must have the right to live and work in Japan.
Skills & Responsibilities
Customer Relationship Management: Build trust and facilitate effective communication and data collection with airline customers at all levels.
Technical & Operational Support: Provide 24/7 support, promote issue resolution, and assist with new product introductions and fleet plans using IT tools.
Contract Administration: Monitor warranties, guarantees, and service contracts to ensure high standards of service delivery.
Potential transition routes: People from aviation maintenance or technical account management roles may bring relevant engineering and customer-facing skills, alongside meeting mandatory language and work authorization requirements.
Job description
Job Description
An exciting opportunity has arisen for an enthusiastic, proactive and delivery driven individual to join our Customer Services Airline Support Team (AST) network in Japan, as a Field Service Representative. AST provides Operational Fleet and Service Delivery support for Rolls-Royce Civil Engine customers. The position will be based in Tokyo, Japan, or its vicinity.
At Rolls-Royce, we look beyond tomorrow. We continually pioneer integrated power and propulsion solutions to deliver cleaner, safer and more competitive power.
We deliver the best jet engines in the world. Through intelligent innovation and active collaboration, we’re putting our customers at the forefront of the aviation industry – and we keep them there. Our product portfolio powers more than 35 types of commercial aircraft, and with over 13,000 engines in-service around the world; we’re keeping the world flying.
Key Accountabilities:
Develop a close working relationship and garner trust with the customer at all levels, to enable effective communication of key business messages and collection of customer data, intelligence and insight.
Develop good understanding of Rolls Royce’s strategy, business objectives, products and services, including contract structures.
Provide 24/7 support to customer. Promote timely resolution of issues by facilitating smooth flow of information, delivery of service and general communication through use of conventional and contemporary means, including various IT tools.
Provide support in new product introduction and in preparing customer readiness for the receipt of products, as well as providing customer business forecast inputs, fleet plans and shop visit plans.
Proactively manage offered product and services by identifying potential problems and opportunity for improvements.
Administer product and service contract through monitoring warranties, guarantees, outstanding airline debts, and necessary reporting.
Qualifications:
Degree level in a relevant discipline or equivalent experience.
Has a technical and/or services background, ideally with gas turbines.
Clear concise communicator in English, ideally also in Japanese and must have the right to live and work in Japan
Has experience of working in a customer facing environment, have good business acumen, and be capable of dealing with ambiguity in a rapidly changing environment
Familiar with airline operation and functionality, particularly with their line maintenance practices and relevant regulations must be IT literate
Must be culturally aware and well organised with a proven ability to plan and prioritise to achieve goals on time.
We offer excellent development prospects, along with a competitive salary and exceptional benefits. These include bonus and employee support assistance.
Pioneer the performance of the future. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for brilliance and innovation.
