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Newbury | Stoke-on-Trent | London
#1 MOST LOVED - ENTERPRISE COMPANIESDun Laoghaire, IE
Ostend, BE | Rijswijk, NL
#1 MOST FLEXIBLE COMPANY£27,600 – £42,075 per annum
Crawley, UK
Contract: 12 Month FTC
Hybrid: We welcome applications from those looking for hybrid working, based 2 days (Monday & Tuesday) per week in our Handforth (Cheshire) Office
About the Role
If you're passionate about customer communication and data-driven marketing, this is an opportunity to help shape how we engage with millions of customers across our retail and veterinary brands.
Reporting to the CRM Manager, you'll support the delivery of compelling, targeted CRM campaigns that connect customers with the products, services, and advice they need. Using customer insights to inform campaign activity, you'll help create personalised communications that strengthen engagement, support trading priorities, and build long-term customer loyalty.
You'll also support the smooth running of CRM operations, taking ownership of tasks such as voucher setup and testing, purchase order management, customer queries, and competition administration.
Key Responsibilities
About You
You'll have a good understanding of marketing principles and customer-focused communications, with a genuine interest in understanding what drives customer behaviour. Whether through campaign performance, customer insights, or testing and optimisation, you'll enjoy getting under the skin of the customer journey to deliver relevant and engaging experiences.
A strong team player, you'll build effective relationships with stakeholders across the business and be comfortable working with agency partners. You'll be highly organised, detail-oriented, and happy to roll up your sleeves to support campaign delivery, from proofing content and coordinating activity to ensuring everything runs smoothly behind the scenes.
Experience of working with CRM or email marketing platforms would be advantageous, although a willingness to learn, develop new skills, and embrace new technologies is just as important. You'll be joining a team with plenty of opportunity to grow, take on additional responsibility, and gain exposure to both the fast-paced world of retail and the unique challenges of a healthcare-focused veterinary business.
If you're excited by innovation, creativity, and the opportunity to work on campaigns that support pets and the people who love them, you'll fit right in. With a varied roadmap of projects, agency collaboration, and continuous development opportunities, this is a role where you can make a real impact while building your career.
Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you
Office based
Hiring in countries
Guernsey
United Kingdom
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