Revenue Protection Delivery Manager

Job Description

BUSINESS FUNCTION: Customer & Commercial

GRADE: ML1/SB1

SALARY: £34,060

ROLE TYPE: On Site

HOURS: 37 per week

Is safeguarding revenue and effective management ‘Your Thing’?

We are looking for a passionate and revenue-savvy individual to join our Retail Operations team, as the Revenue Protection Delivery Manager. You'll lead a team of Revenue Officers with the goal of reduced ticketless travel and an improvement of revenue growth across the Northern network.

Connecting millions of people and communities across the North is our mission. With 2,500 trains a day, we connect people to jobs, friends, family, and the wonders of the North.

We're improving rail travel, enhancing the experience on board and at stations. Customers are at the heart of our business as we improve performance and create a better way to go.

We're driving economic value and sustainable growth for the North and its people. Our commitment to the environment means reducing our impact and enhancing the world around us.

Make a difference. Make it last. Make it yours. Make it easy. Make it happen. These are our values.

Ready to make them yours? Join us on this journey.

About the role:

At Northern, we’re in the business of moving people efficiently and safely to their destination. As a leader in the rail industry, we take pride in providing top-notch services to passengers, while ensuring the economic wellbeing of our operations.

We’re looking for a Revenue Protection Delivery Manager to help us stay on the right financial track. Leading a team of Revenue Officers, you’ll work together to prevent and reduce ticketless travel and boost revenue. This role isn’t just about the numbers, it's about delivering exceptional customer service whilst protecting our revenue. We’re all about data-driven decisions, so you’ll utilise insights to lead your team in the most effective way.

This is your chance to shape and transform revenue protection activity, not just with your own team, but also collaboratively across the Retail Operations team.

If this sounds like your thing, we’d love to hear from you.

Key responsibilities:

This is a varied and challenging role, but here is a taste of what your role will involve

• The analysis of daily, weekly and periodic revenue and other KPIs to maximise team performance
• Contributing to the development and transformation of Revenue Protection activity, both within your own team and within the wider Retail Operations team
• Using data insight as a key driver to deploy the team in the most effective way to reduce ticketless travel and to maximise revenue
• Producing reports on KPIs and target delivery
• Carrying out rostering and other related record keeping for the team
• Undertaking audits and other associated checks to ensure compliance with relevant company procedures along with any applicable legislation.
• Delivering relevant training and competence management of the team
• Providing management support and revenue protection activity for special events

About you:

You’ll be a results-driven and customer-focused leader, with a strong “knack” for safeguarding revenue. You’ll be data-savvy, adept at using insights to drive performance and tackle ticketless travel issues effectively. With a talent for motivating and managing a team, you’ll be able to effectively collaborate with your team to achieve KPIs and ensure compliance.

We’re also looking for the following:

• Strong leadership and team management skills
• Enthusiasm and being motivated by revenue protection activity
• Excellent analytical and problem solving abilities
• Exceptional communication and interpersonal skills
• Results driven approach
• Being data driven with ability to utilise insights

Our Benefits:

Because we value our people and reward hard work, we’ve created a benefits package that we think you’ll love. So, you’ll be able to make the most of:

• Opportunities to progress and grow - including comprehensive training schemes and a range of online learning courses.
• Agile working for non-train crew - many of our roles can now be based at both home and the office, which is great if you are looking for flexibility.
• Free Travel on Northern services - everyone who works at Northern, plus their partners/spouses and dependents, can travel for free right across our full network of services. *Certain eligibility criteria will apply.
• Defined Benefit Pension Scheme - you’ll rarely find a pension as good as a Northern pension, and we top up your pension with a generous 1.5 times your contribution.
• Maternity and Paternity Benefits - we go above and beyond the standard, and mums can enjoy 9 months’ maternity leave on full pay while dads can make the most of 2 weeks’ paternity leave on full pay.
• Employee Assistance Programme - advice, support and useful information 24 hours a day, 365 days a year on everything from family issues to lifestyle matters.
• Exclusive benefits with Northern Perks - enjoy retail discounts, instant vouchers, cashback, wellbeing support and much more.

You can find out more here.

Please note that Northern reserves the right to close recruitment for this role before the published closing date if high volumes of applications are received.

However, if you miss the application window for this particular role, please keep checking back for other opportunities. We are always on the lookout for great people to join the Northern Team!

Why Northern?

We’re more than just a train operator. We’re the heartbeat of the North – connecting communities, creating opportunities, and driving sustainable growth. With 2,650 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment. Back in 1825, the first passenger train set off in the North of England, beginning a journey that would transform travel across the world. We’ve recently celebrated 200 years of the modern railway and, as we reflect on that legacy, our focus is now on the future as Great British Rail takes shape. Join us at this pivotal moment in rail history and play your part in our journey.

A place for everyone

The best journeys happen when everyone feels welcome on board. At Northern, we don’t just move people from A to B - we’re building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that’s something you need. We're also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we’ll always offer an interview. We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment. No matter your background, experience, or whether you call it a bap, barm, or cob… there’s a place for you here in the railway.