Market Insight Analyst - FTC

Job Description

JOB ROLE: Market Insight Analyst

BUSINESS FUNCTION: Customer and Commercial

SALARY: £34,060

ROLE TYPE: FTC - 21st September 2027

Location: Manchester/Leeds/York

HOURS: 37 per week

Join Northern at a pivotal moment as we deliver our ambitious ‘30 by 30’ strategy — driving 30 million additional journeys and significant revenue growth by 2030.

We’re looking for a commercially focused analyst to turn revenue, capacity and customer data into actionable insight that shapes forecasts, supports business cases, and unlocks growth opportunities.

What You’ll Do

• Monitor and analyse revenue performance - identifying risks, trends and growth opportunities
• Build and maintain impactful dashboards and key datasets
• Interrogate and analyse emerging datasets to drive customer growth, including mode share and customer purchasing insights
• Support revenue forecasting and business case development
• Evaluate commercial initiatives and subsidy reduction proposals
• Represent Northern in industry forums including Rail Delivery Group and Department for Transport

What We’re Looking For

• Degree-level qualification
• Strong analytical and modelling skills
• Excellent communication and collaboration
• Experience with tools such as Tableau, Power BI, Python or R (desirable)
• Rail industry experience (desirable)

About you

You’re an analytically minded, commercially aware, confident problem solver. You’ll likely have a degree-level qualification (a relevant subject is desirable) and experience of working in the rail industry is desirable but not essential.

This is a hybrid and flexible role, but you’ll need to be able to travel between Leeds, Manchester and York when required.

What’s in it for you?

At Northern, we don’t just value our people - we go the extra mile to support them. Here’s a taste of what you can look forward to:

• Free Travel: Unlimited free travel for you, your partner, and your dependents on Northern services. Plus up to 75% discount on other networks in the UK and Europe.
• Generous Pension Scheme: We top up your contributions by 1.5 times.
• Enhanced Family Benefits: We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave.
• Cycle to Work Scheme: Save up to 42% on a bike and spread the cost.
• Exclusive Discounts: From shopping to wellbeing, Northern Perks has you covered.
• Employee Assistance Programme: 24/7 support for family, lifestyle, and more.
• Training and Career Development: We offer tailored training to our colleagues and opportunities to gain recognised qualifications. Plus enhanced career pathways no matter what part of the business you’re in.
• Recognition: We know how important it is to show how much we appreciate our people. That’s why we have our Northern Lights and Northern Sparks Awards, recognising and celebrating brilliance every day.

Why Northern?

We’re more than just a train operator. We’re the heartbeat of the North – connecting communities, creating opportunities, and driving sustainable growth. With 2,500 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment.

Back in 1825, the first passenger train set off in the North of England, beginning a journey that would transform travel across the world. We’ve recently celebrated 200 years of the modern railway and, as we reflect on that legacy, our focus is now on the future as Great British Rail takes shape. Join us at this pivotal moment in rail history and play your part in our journey.

A place for everyone

The best journeys happen when everyone feels welcome on board.

At Northern, we don’t just move people from A to B – we’re building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that’s something you need. We’re also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we’ll always offer an interview.

We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment.

No matter your background, experience, or whether you call it a bap, barm, or cob… there’s a place for you here in the railway.