Claims Inspector South West
• Field based role with autonomy to manage your own caseload
• Clear routes into senior and management claims roles
• Full time, field based within the South-West of England
About the role
As a Claims Inspector at NFU Mutual, you investigate liability claims, gathering evidence and reporting clear recommendations that support fair and timely outcomes for customers. Working as part of a regional team, you manage your own caseload and plan your time to meet agreed service levels while maintaining high technical standards.
You work directly with customers and liaise with our claims colleagues, your findings and reports enable informed decisions on liability, settlement and next steps. The role covers a geographical area in the South-West of England, stretching from Bristol to Reading along the M4 corridor
NFU Mutual supports your development through mentoring and access to experienced colleagues within the claims inspector community. The breadth of work and exposure across claims creates opportunities to progress into senior technical, regional or management roles.
About you
You are an experienced claims professional with a strong background in investigating and handling liability claims. You bring sound judgement, confidence in managing complex conversations, and the ability to produce clear, well-structured reports.
To join NFU Mutual, you’ll also bring
• Proven experience handling employer liability and public liability claims
• Strong investigation and evidence gathering skills, including report writing
• The ability to manage your own workload and meet service level agreements
• Clear and effective communication with customers and professional stakeholders
• Broad general insurance knowledge, with personal injury claims experience
At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
Benefits and Rewards
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
Salary up to £50,000 dependent on experience
Annual bonus (up to 17.5% of salary)
Contributory pension scheme, up to 20%, including your 8% contribution
25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
A Family Friendly policy that helps you balance your work and family responsibilities
Access to savings at High Street brands, travel and supermarkets
£20 contribution to a monthly gym membership – subject to T&Cs
Health and wellbeing plan - cashback for dentist, opticians, physio and more
Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
Employee Volunteering - volunteer in the community for one day each year
Mentoring opportunities to help you grow your career
Unlimited access to Refer a Friend £500 bonus scheme
Life Assurance cover of 4 x salary
Employee discounts of 15% on a range of NFU Mutual insurance policies.
Salary sacrifice employee car scheme - subject to eligibility
Working at NFU Mutual
We’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”.
Our Gallup Exceptional Workplace 2026 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for eleven consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.
Additionally, we were named in the LinkedIn Top Companies 2026 list of “Best midsize employers to grow your career in the UK”, and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.
We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future.
