Change Management Specialist

Job Description

Change Management Specialist

• Be a key driver of successful change management across NFU Mutual’s diverse business areas.


• Collaborate with stakeholders to embed meaningful business outcomes


• Hybrid working model with flexibility to work from home and our Stratford-upon-Avon office.

About the role

As a Change Management Specialist, you’ll play a pivotal role in shaping how change is adopted across NFU Mutual. Working within project and programme delivery, you’ll apply your expertise to influence and embed change that adds real value to our people and processes. This role is strategically important in ensuring that change initiatives are understood, embraced, and sustained across the organisation.

You’ll lead the charge in understanding how change impacts specific user groups, conducting impact assessments and identifying risks to adoption. Partnering with stakeholders across teams such as Agency, Mutual Direct, Regional and Head Office, you’ll design and deliver change adoption activities, track performance metrics, and proactively address barriers to success.

Your responsibilities will include:

• Facilitating change impact assessments and developing mitigation strategies.


• Designing and overseeing adoption activities and metrics to support end users.


• Monitoring stakeholder engagement and identifying actions to reduce resistance.


• Preparing business areas for transition and supporting post-project benefit realisation.


• Acting as a change advocate, promoting best practice and continuous improvement.


• Delivering short-term projects aligned with strategic goals.

At NFU Mutual, Change is where strategy becomes reality. Our mission in Change is to deliver business outcomes for NFU Mutual and our members. More than just delivering projects, we make a real difference. Guided by values that put the portfolio first and champion collaboration, we work as one team with direct access to senior leaders and the trust of the executive. With spend on our multi-million-pound portfolio higher than it’s ever been, we can confidentially deliver outcomes for our award-winning business. From large-scale transformation to fast-paced initiatives, we bring the end-to-end expertise, from building the strategic change roadmap through to supporting the business until change is fully embedded.

Being a great place to work is at the heart of our company strategy. We invest in our people, supporting them to build their skills and develop their careers. If you want to shape meaningful transformation while growing your own future, now is the time to join us.

About you

You’re a confident communicator and collaborator, with a passion for driving change that makes a difference. You bring both technical and non-technical strengths to the table, including:

• Expertise in change strategy, impact analysis, project planning, and risk management. (General Insurance Industry experience desirable)


• Ability to track and report on performance metrics to measure adoption success.


• Strong stakeholder engagement and relationship-building skills.


• Clear and compelling communication style.


• Leadership and influence across teams and departments.


• Adaptability and resilience in evolving environments.


• Collaborative mindset with a focus on shared success.

Qualifications & Experience:

• Change Practitioner / PROSCI certification (or willingness to work towards) – Essential.


• Graduate calibre or equivalent professional qualification – Desirable.


• Valid driving licence and/or ability to travel – Essential.


• Proven experience in stakeholder management within project environments.


• Familiarity with organisational and cultural change methodologies.

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary up to £50,000 depending on experience


• Annual bonus (up to 17.5% of salary)


• Contributory pension scheme, up to 20%, including your 8% contribution


• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme


• A Family Friendly policy that helps you balance your work and family responsibilities


• Access to savings at High Street brands, travel and supermarkets


• £20 contribution to a monthly gym membership – subject to T&Cs


• Health and wellbeing plan - cashback for dentist, opticians, physio and more


• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance


• Employee Volunteering - volunteer in the community for one day each year


• Unlimited access to Refer a Friend £500 bonus scheme


• Life Assurance cover of 4 x salary


• Employee discounts of 15% on a range of NFU Mutual insurance policies.


• Salary sacrifice employee car scheme - subject to eligibility

Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”.

Our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for ten consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.

Additionally, we were named in the LinkedIn Top 15 Companies 2025 list of “Best midsize employers to grow your career in the UK”, and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.

We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future.