Salesforce Administrator

Job Description

We’re on a mission to provide equitable access to economic opportunity, for everyone.

We close critical skill gaps in the workforce through a new kind of apprenticeship that combines work and learning. We begin by recognizing high-potential individuals both inside and outside of a company's current workforce and then we create applied, guided and equitable learning programs, with measurable impact. Because we believe the world needs a better way to match its potential.

We work with over 1,500 leading companies including the likes of Microsoft, Citi and Just Eat to help solve their business-critical problems, and we’ve trained over 16,000 professional apprentices in the tech and data skills of the future. This is made possible by our global team who are driven to achieve a mission that matters, together.

Join Multiverse and help us set a new course for work.

The Opportunity

You will be responsible for developing and maintaining tailored Salesforce solutions to drive operational efficiency, booked revenue and enhance user experience for Multiverse’s Go-To-Market teams.

This role exists within our Revenue Operations team, reporting to the Head of GTM Systems. You will collaborate very closely with the Sales Operations, Strategy & Operations and our Data & Insights teams. You will be a Salesforce subject-matter-expert and will be required to be a confident voice in solutioning, enablement & systems architecture for internal stakeholders.

The ideal candidate will have a track record of successfully delivering large Salesforce projects E2E through Scoping, Build, User-acceptance testing, Implementation and Enablement. You will be methodical, creative and collaborative, with very high attention to detail and a pragmatic approach towards problem solving. We are a fast moving Tech organisation, so flexibility and adaptability are therefore also key attributes to be successful in this role.

What you’ll focus on:

• Gather requirements from internal teams to understand key business needs

• Design, build and maintain bespoke Salesforce solutions (e.g. Complex Flows, Screen flows, custom settings, custom objects, validation rules, Reports and Dashboards & third-party integrations) that solve for our most significant business needs

• Be comfortable with development life-cycle best practices and pushing changes from sandbox environments on a weekly schedule.

• Collaborate with internal & external technical partners to build & maintain integrations with adjacent systems (e.g. Multiverse Platform / Data Warehouse)

• Work with the Head of Systems to influence the Salesforce roadmap & strategy
  

System Administration, User Enablement & Support

• Provide tactical support for our 270 Salesforce users ranging from access controls, permission set groups, new feature requests, reports & dashboards

• Managing user provisioning, licencing & group membership

• Monitor Salesforce system usage & proactively identify/mitigate system issues

• Design & deliver training for different groups of Salesforce users

About you

• 3-4 years of hands-on experience as a Salesforce Administrator/ Developer (Sales Cloud & Service Cloud)

  • Management of Salesforce security model & system configuration; Profiles, Permission sets, Role hierarchies, User access policies etc

  • Debugging & resolving technical issues within Salesforce

• Successful track record of building successful applications in Salesforce

  • Architectural design

  • Automation: Complex Record Triggered Flows, Screen flows, custom settings, custom objects, validation rules, Reports & Dashboards and third-party integrations.

• Demonstrable experience of successfully implementing large Salesforce projects E2E

  • Excellent requirements gathering

  • Innovative problem solving utilising latest Salesforce releases

  • Communication & influence

• Strong interest in & knowledge of upcoming Salesforce releases & functionality

Nice to haves:

• “Certified Salesforce Administrator (ADM201)” or “Certified Salesforce Platform Builder” certification

• Knowledge of Apex classes/ Triggers.

• Knowledge of Lightning Web Components

How we hire

Benefits

• Time off - 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days and 4 company-wide wellbeing days and 8 bank holidays per year

• Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Gympass and access to Spill - all in one mental health support

• Hybrid & remote work offering - with weekly visits to the London office and the opportunity to work abroad 45 days a year

• Team fun - weekly socials, company wide events and office snacks!

Our commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.

Right to Work

Do you have the right to work in the UK? Unfortunately, at this time we cannot offer sponsorship for this role and we cannot consider overseas applications.

Safeguarding

All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.