Deal Fulfilment Executive

Job Description

We’re on a mission to provide equitable access to economic opportunity, for everyone.

We close critical skill gaps in the workforce through a new kind of apprenticeship that combines work and learning. We begin by recognizing high-potential individuals both inside and outside of a company's current workforce and then we create applied, guided and equitable learning programs, with measurable impact. Because we believe the world needs a better way to match its potential.

We work with over 1,500 leading companies including the likes of Microsoft, Citi and Just Eat to help solve their business-critical problems, and we’ve trained over 16,000 professional apprentices in the tech and data skills of the future. This is made possible by our global team who are driven to achieve a mission that matters, together.

Join Multiverse and help us set a new course for work.

The Opportunity

We are seeking an ambitious and enthusiastic Deal Fulfilment Executive to join our Admissions team within the Customer Success Operations department at Multiverse. In this role, your primary focus will be to deliver on deal fulfilment targets, whilst ensuring candidates are of the highest quality and well-matched to our diverse programmes.

Responsibilities

• Evaluate and ensure the suitability of candidates against Multiverse standards, approving applications from candidates who meet our programme requirements, thus ensuring deal and revenue fulfilment.

• Work in collaboration with the Marketing, Launch and Sales teams to meet fulfilment targets, leveraging cross-functional resources and aligning operational goals.

• Implement and execute top-of-funnel initiatives to attract prospective apprentices, effectively marketing Multiverse's programmes to these candidates and driving candidate enthusiasm.

• Deliver exciting and informative Information Sessions to candidates, educating them on the benefits of Multiverse apprenticeships, fostering enthusiasm and driving them to complete applications.

• Monitor and influence candidate progress through the fulfilment funnel, using data-driven insights to identify potential issues and implement solutions.

• Maintain an in-depth understanding of programmes and application processes, providing comprehensive support and guidance to candidates.

• Collaborate with Tech and Marketing teams to streamline workflows and improve efficiency and effectiveness, with a continuous focus on enhancing the candidate experience.

• Ensure the fair and consistent evaluation of all candidate applications against programme criteria, whilst meeting set targets and deadlines.

• Mentorship of Candidate Success Associates, to ensure they successfully support fulfilment activities.

About you

Ideally you will have prior experience in a deal fulfilment or candidate success role, preferably within a customer success or admissions environment. Additionally, to succeed you will need the following:

• Analytical Skills: Ability to analyse data, identify trends, and use these insights to make informed decisions and drive deal fulfilment.

• Attention to Detail: Since this role involves evaluating candidate suitability, a keen eye for detail helps in making accurate and consistent evaluations.

• Interpersonal Skills:In this cross-functional role, maintaining a smooth collaborative relationship with multiple teams, including sales, marketing, and tech, is essential.

• Adaptability: Ability to thrive in a fast-paced, ever-changing environment, adjusting strategies as necessary to respond to new circumstances.

• Communication Expert: Excellent verbal and written communication skills for effective coordination with internal teams and engagement with candidates.

• Sales Aptitude: To successfully promote Multiverse's programmes to prospective candidates and spark interest, a strong handle on sales or marketing techniques is a must.

• Time Management: Since they need to meet set targets and deadlines, excellent organisational and time-management skills are crucial.

• Decision-Making Ability: Can make sound, informed decisions quickly, especially under pressure or when faced with uncertainty.

• Persistence: Diligence and resilience in the face of challenges, with a persistent focus on achieving deal fulfilment targets.

• Customer-Centric Focus: Striving to provide an exceptional candidate experience throughout the process, aiming for high candidate satisfaction.

• Enthusiasm: Ability to infuse excitement and maintain a positive attitude to motivate potential candidates and team members alike.

• Strategic Thinking: Ability to align daily tasks and goals with the broader organisational objectives.

• Problem-Solving Skills: Capable of identifying potential challenges in fulfilment targets and creating effective solutions promptly

• Commercial Acumen: Understanding how to balance potentially competing priorities, such as revenue generation, client retention and candidate experience

How we hire

Benefits

• Time off - 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days and 4 company-wide wellbeing days and 8 bank holidays per year

• Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Gympass and access to Spill - all in one mental health support

• Hybrid & remote work offering - with weekly visits to the London office and the opportunity to work abroad 45 days a year

• Team fun - weekly socials, company wide events and office snacks!

Our commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change.

Right to Work

Do you have the right to work in the UK? Unfortunately, at this time we cannot offer sponsorship for this role and we cannot consider overseas applications.

Safeguarding

All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.