Enterprise Customer Success Manager

Job Description

We’re on a mission to provide equitable access to economic opportunity, for everyone.

We close critical skill gaps in the workforce through a new kind of apprenticeship that combines work and learning. We begin by recognizing high-potential individuals both inside and outside of a company's current workforce and then we create applied, guided and equitable learning programs, with measurable impact. Because we believe the world needs a better way to match its potential.

We work with over 1,500 leading companies including the likes of Microsoft, Citi and Just Eat to help solve their business-critical problems, and we’ve trained over 16,000 professional apprentices in the tech and data skills of the future. This is made possible by our global team who are driven to achieve a mission that matters, together.

Join Multiverse and help us set a new course for work.

The Opportunity

Multiverse is a tech-first institution that combines work and learning to deliver equitable access to economic opportunity for everyone. We close the critical skill gaps through a new kind of apprenticeship, harnessing the best of human-centred coaching, AI and tech to deliver an approach to learning that’s measured, applied, guided and equitable.

As an Enterprise Customer Success Manager, you will work with Fortune 500 enterprises to evolve the way they think about human capital development. We nurture relationships with stakeholders across our clients, ensuring our programmes are delivering value and engaging with C-suite and senior decision-makers to bring ROI to life and address their business challenges.

We are just getting started, and are looking for exceptional Customer Success individuals to help drive continued growth in the US.

WHAT YOU BRING TO THE TABLE:

• 3+ years of direct Customer Success, Sales, Account Management or Consulting experience, 5+ years of overall professional experience

• Experience working with and influencing C-suite, C-1 and/or C-2 execs in Fortune 500 organisations

• Proven record of independently driving customer outcomes within complex enterprise customers in a high-touch environment

• Proven ability to manage multiple accounts and work streams simultaneously with a high level of attention to detail

• Proven ability to influence cross functional teams (eg. product and sales) to get things done

• Comfortable in a fast-paced, ever changing environment (previous startup or consulting experience preferred)

• You are commercially minded, with a passion for business and want to be part of the team that shapes the future of our playbook

ONCE HERE, YOU WILL:

• Manage a multimillion dollar book of business of our highest-value clients; working closely with our enterprise customers to understand their strategic objectives and to deliver against them

• Take a consultative approach to building cross-functional relationships that deliver mutual success

• Build and manage relationships with senior leaders to solve complex challenges; both internally and externally

• Partner with clients to craft Joint Success Plans to accelerate the client’s workforce transformation, using data and shared metrics to prove the impact on their business

• Facilitate business reviews with decision-makers and business champions, where we demonstrate value realised, codify corrective action plans where necessary, and plan for partnership growth

• Consult key stakeholders on their apprenticeship strategy to power workforce transformation needs and CEO-aligned initiatives

• Continuously develop yourself through our feedback culture and be trained by world-class Multiverse leaders, to accelerate your career long-term here

The salary range for this role is $150,000 - $174,000 OTE.

Multiverse offers the following benefits.

• Access to no-cost and low-cost healthcare options for Multiversers and their dependents. Get care nationally through MetLife and Aetna’s provider networks.

• Support as your family grows! Fertility resources through a Kindbody Membership during their beta trial with Justworks. Time off to tend to your growing family with 16 weeks of continuous, fully paid parental leave for primary caregivers.

• Access to a 401(k) with a 4% match up capped at $5,000 per year

• Company sponsored One Medical membership

• Unlimited text based therapy with TalkSpace

• Monthly wellness reimbursement

Multiverse currently offers the following time off types.

• 20 Days of PTO per calendar year

• Life event and volunteer days

• Quarterly M-Powered Days to refresh and recharge

• End of Year Company Shut Down

• Time off to take care of yourself and your loved ones including sick time, compassionate leave and short term disability

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.