Multiverse • London

Change Management Lead

Employment type:  Full time

4 days/week at home

A little flex time

Job Description

We’re on a mission to provide equitable access to economic opportunity, for everyone.

We close critical skill gaps in the workforce through a new kind of apprenticeship that combines work and learning. We begin by recognizing high-potential individuals both inside and outside of a company's current workforce and then we create applied, guided and equitable learning programs, with measurable impact. Because we believe the world needs a better way to match its potential.

We work with over 1,500 leading companies including the likes of Microsoft, Citi and Just Eat to help solve their business-critical problems, and we’ve trained over 16,000 professional apprentices in the tech and data skills of the future. This is made possible by our global team who are driven to achieve a mission that matters, together.

Join Multiverse and help us set a new course for work.

The Opportunity

Multiverse is at an exciting juncture, one that requires transformation of both scale (10,000 to 100,000 apprentice learners) and technology (recognising potential of our expanded product, platform and AI offerings). Success in the short to mid-term will be defined by how well we execute against our central strategy, how capable we are to continuously improve core operating metrics and process, and how supported our 300+ coaches are to have a daily, positive impact to our apprentices and learners.

The Business Change Manager will be responsible for leading and managing the implementation of organisational changes within the company relating to our ambitious plans for operational maturity. This individual will work closely with cross-functional teams to identify areas for improvement to business operations including but not limited to how we process sensitive company information, how we capture and broadcast change internally and how we select and review new systems and tools proposed for internal use.

Specifically, you will:

Reporting to: Head of Business Services

  • We are currently working to ISO27001K, SOC 2 & NIST certifications. Therefore you will be responsible for devising and implementing a strategy to support the adoption of both process and technical changes across business

  • Work with the Procurement Lead to run our Change Advisory Board, ensuring that any technical changes have been thoroughly thought out, are compliant and systems brought in achieve our goal of operational maturity

  • Work cross-functionally to consolidate change management processes happening across the business and create reporting and documentation of these changes that meet regulatory compliance standards (E.G. ProdTech’s Request for Change process)

  • Work in close collaboration with the Business Services team seek out opportunities to improve our operational maturity and build change resilience, by embedding change practices across all we do

  • Capturing data and defining and measuring success metrics (preparing impact analyses and evaluation of the actual impact of changes)

  • Work on change projects across multi quarters advising senior stakeholders of business risk appetite whilst balancing the need for compliance and rigor

  • Create a change management playbook and consulting and advising project teams on end to end best practice.

About you:

  • Proven experience in a change management role. This could be an ideal opportunity for someone from a consulting background looking to make their mark on a company’s strategy as they grow and operationally mature or someone that has been on a large-scale transformation journey with a high-growth organisation.

  • Experienced in leading change in medium to large organisations or high-growth/scale-up environments.

  • Understanding of the processes involved in introducing technology-related business changes to an organisation

  • Experience of providing documentation required for audits to showcase continuous improvement toward operational maturity. ISO27K certification experience would be highly desirable

  • Knowledge and experience of communications planning and delivery to support change initiatives, and able to clearly articulate and simplify complex messages to a wide variety of audiences

  • Proven negotiation skills and the ability to work with diverse teams of stakeholders

  • Proven ability to manage, plan and take responsibility for a range of tasks involving interaction with, and the cooperation of, business and IT people


  • Time off - 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days and 4 company-wide wellbeing days

  • Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Gympass and access to Spill - all-in-one mental health support

  • Hybrid & remote work offering - with weekly or monthly visits to the London office and the opportunity to work abroad 45 days a year

  • Team fun - weekly socials, company-wide events and office snacks!

Our commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change.


All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.

Company benefits

Health insurance – cover provided by Bupa
Work from anywhere scheme – work for up to 45 days/year abroad
27 days annual leave + bank holidays
Gym membership
Enhanced sick pay
Volunteer days – 2 days/year
Enhanced maternity leave
Enhanced paternity leave
Adoption leave
Pregnancy loss leave
Company shutdown periods
Mental health days
Cycle to work scheme
Faith rooms
Meditation space
Fully stocked snack cupboard
Life insurance
Salary sacrifice
Share options
Lunch and learns
Employee discounts
M-powered days - Company wide wellbeing days where the whole company shuts down once per quarter.
Employees are very happy with their working location freedom
Employees are largely happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that most people work flexibly
Employees feel they have complete autonomy over getting their work done

Working at Multiverse

Company employees


Gender diversity (male:female)


Office locations

London, New York & Remote

Funding levels


Hiring Countries


United Kingdom

United States

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024
EdTech & Education

EdTech & Education

Industry awards 2023
Most flexible companies

Most flexible companies

Flexa100 2023

Other jobs you might like