Mott MacDonald is a global engineering, management, and development consultancy committed to delivering impactful work that shapes the future.
We are a team of over 20,000 experts working across the world in more than 50 countries.
We are proud to be part of an ever-changing global industry, delivering transformative work that’s defining our future. It’s our people who power that performance. As an employee-owned business, we invest in creating a space for everyone to feel safe and valued and empowered with the right tools and support.
Whether you want to pursue excellence in your specialism or broaden your experience with flexible roles across our business, you’ll be connected to a community of global experts championing you to be your best. Join us and shape your story with Mott MacDonald, where everyone has the opportunity to be brilliant.
Job Description:
We are creating a new Group People Technology function to provide clear ownership, governance and strategic direction across the technology that supports our global People services.
The People Technology Service & Experience Product Manager will provide accountable ownership for the People Service & Experience portfolio, ensuring that global People services, employee and manager journeys, case management, knowledge, self-service and lifecycle automation are governed, prioritised, optimised and developed in line with business priorities.
Reporting to the Group People Technology Manager, you will lead and develop the Service & Experience product team and work closely with the People Technology Portfolio & Operations Lead, Senior Product Specialists, Project Managers and colleagues across the wider function.
You will work with People teams, business regions, IT, Security, Finance, Procurement, Enterprise Architecture, external partners and suppliers. The portfolio initially centres on ServiceNow HRSD and is expected to include Qualtrics and colleague-listening capabilities, alongside integrations with SAP SuccessFactors, OpenText, Microsoft products and other enterprise platforms.
You will own the product strategy, roadmap, backlog, performance and continual improvement of the Service & Experience portfolio. You will help the business establish consistent global ways of working and create joined-up employee and manager journeys, while ensuring the portfolio delivers measurable business value today and evolves towards stronger experience design, orchestration, automation and self-service.
Key Responsibilities:
Candidate Specification:
Essential
Desirable
Qualifications & Certifications: Desirable
Product and Delivery
Scrum Product Owner
Service and Experience Management
Journey-mapping, user-experience or human-centred-design certification
This role is expected to help build and mature the People Technology function and establish Service & Experience as a strategic product capability, rather than simply operate an established ServiceNow platform.
Flexible working
At Mott MacDonald, we support our staff to create work-life balance which works for them and welcome candidates looking for career flexibility. We are open to discussing flexible working at interview stage.
Our benefits package is designed to enhance your experience:
Employment Compliance Requirement
As part of our global compliance requirements, all candidates must hold a valid Right to Work (RTW) document in India, which will be verified during the recruitment process.
Acceptable documents include a Passport, Voter ID, or Birth Certificate.
By applying, you confirm that you can provide valid documentation if and when required.
