Marketplace Trust Specialist

About Motorway

Motorway is the UK’s fastest-growing used car marketplace – our award winning, online-only platform connects private car sellers with over 7,500 verified dealers nationwide, who compete to offer the best price. Founded in 2017, our technology makes the process refreshingly easy, earning us an 'Excellent' Trustpilot rating with over 70,000 reviews. We're not just building a platform; we're changing how people sell cars.

Backed by leading investors like Index Ventures and ICONIQ Growth, and following a successful $190 million funding round, we're on a mission to transform the used car market.

Why you should join us

We are looking for a Marketplace Trust Specialist to join our team and help us make Motorway the safest and most trusted online marketplace for used cars. In this role, you will work to protect our users from fraud, scams, and other safety risks. You will review and investigate suspicious activity, resolve user disputes, and enforce our platform policies. You will also have the opportunity to collaborate with cross-functional teams to develop and implement safety features and improve our processes.

You will report into the Marketplace Trust Manager, with a dotted line into the Head of Legal & Risk. You will also work closely with our product, engineering, operations teams to implement policies, procedures, and product developments that keep our platform a safe and sustainable place to do business.

What you'll do

• Investigate and resolve user reports of fraud, scams, and other safety issues.

• Proactively monitor and review user activity to identify and address potential risks.

• Enforce our platform policies and codes of conduct.

• Be the go-to contact for collaboration with third-party interest groups and law enforcement.

• Collaborate with product, engineering, and customer support teams to improve our safety features and processes.

• Support on trend analysis and make recommendations to management for areas in which we can improve customer experience and trust.

• Stay up-to-date on the latest industry trends and best practices in trust and safety.

Experience you'll need to be successful

• 1-2 years experience in trust, safety, compliance, fraud prevention, or a related field.

• Strong analytical and problem-solving skills.

• Understanding of the online marketplace landscape and the unique safety challenges it presents.

• Excellent written and verbal communication skills.

• Ability to work independently and as part of a team.

• Passion for protecting users and creating a safe online environment.

• Experience with fraud detection software is desirable but not essential.

Interview process

Qualifying Screen - 30 minutes

Hiring Manager Interview - 60 minutes

Final Interview - 2 hours

You can expect to hear back from us within one week of each interview stage. You'll have the opportunity to speak with a talent partner throughout the interview process should you have any questions or need any type of accommodations.