Training Coordinator

Job Description

Job Description

Are You Ready to Make an Impact at RSSL?

Join Our Mission to Transform Lives Through Science, Innovation and Collaboration

At Reading Scientific Services Ltd (RSSL), we lead the way in scientific analysis, research, consultancy, and training. We provide services to the food, pharmaceutical, and consumer goods industries, as well as our parent company, Mondelez International.

We are not just dedicated to delivering world-class scientific solutions and outstanding customer service, we are recognised for it. We were named Best Performing Professional Services Company of the Year (2025) at the One Nucleus Awards and CRO of the Year at the OBN awards. We were also finalists for multiple recent multiple awards recognising our commitment to skills and rising talent.

If you are passionate about driving innovation and making a real impact, RSSL is the place for you!

Purpose:

At RSSL, we work together as a specialist scientific consultancy providing analysis, consultancy, product development and training to the global food, drink, pharmaceutical and healthcare industries.

The Training Coordinator is responsible for the planning, organisation and delivery of RSSL’s high-quality pharmaceutical training and consultancy programmes that meet the regulatory, technical and professional development needs of customers within the industry. This role ensures the effective coordination of training logistics, materials and schedules while maintaining compliance with industry standards and the company’s quality system. The Training Coordinator supports trainers, consultants and customers to achieve consistent, effective and impactful training outcomes, upholding RSSL’s reputation for excellence in pharmaceutical training and consultancy services.

Primary Accountabilities / Responsibilities:

• Coordinate the scheduling, delivery and administration of customer training and consultancy programmes.

• Liaise with trainers, consultants and customers through phone, email and in-person communication channels.

• Manage the department’s Outlook inbox and call lines, ensuring effective and timely responses to customer enquiries.

• Maintain accurate training databases, ensuring all records are up to date and audit ready.

• Support the ongoing development and continuous improvement of training content, processes and delivery methods.

• Support and coordinate small to medium sized business improvement projects and solve problems autonomously.

• Manage training logistics, including venue bookings, virtual platform set-up, participant communications and post-course training evaluations.

• Support the Head of Training to manage the accreditation of external courses.

• Provide administrative support for course booking, invoicing and related administrative tasks using RSSL’s billing system and CRM as required.

• Contribute to the success of the Services Excellence Strategy by providing professional, timely and effective support before, during and after training delivery.

• Support marketing activities including Social Media updates, and logging and sharing course registration information with the marketing department.

• Support the ongoing development of RSSL’s Learning Management System as a Superuser of the platform, with customer experience always front of mind.

Communication & Influence

• Deliver service excellence via all customer communication channels (Phone, email, automated notifications, in-person), for both delegates and tutors.

• Manage the initial response and communication to address customer concerns and complaints.

• Work as part of a highly productive and efficient training team.

• Communicate successes and project progress to the Head of Training and the wider team.

QEHS

• Management of the key business processes and support in the maintenance of the Training Business Quality System, including accredited courses and procedures.

Knowledge, Skills, Experience and Language Requirements:

• Educated to Degree level

• Accountable, honest, hardworking and able to work efficiently in a team

• Meticulous attention to detail and an ability to follow written instructions.

• Excellent written and verbal communication skills.

• Self-motivated, enthusiastic and quick to learn.

• Well organised and capable of working on multiple activities concurrently.

• Computer literate in standard MS office applications

• Routine use of all standard Microsoft Office tools – Outlook, Excel, Word, Powerpoint, Access

• First hand Customer Communication (Face to Face and/or Telephone)

• Use of CRM and/or billing systems

• Use of Social Media in commercial setting

• Experience as a super-user in a Learning Management System

• English fluency (written and spoken)

More about this role

In return for your commitment, drive and enthusiasm, we offer an attractive benefits package within a highly successful international business that offers financial rewards and resources, including:

• Opportunities to learn and develop

• Performance Related Bonus scheme

• Contributory pension (between 8% to 11% employer contribution)

• Life assurance

• 27 days holiday allowance (possibility to buy 5 extra days) + bank holidays

• Employee Assistance Programme (EAP)

• A flexible benefits programme (Gym discounts, private health insurance, restaurant discounts, etc).

No Relocation support available

Business Unit Summary

Reading Scientific Services Ltd (RSSL) is a cutting-edge contract research organisation (CRO), providing research, analysis and consultancy to the food, consumer goods and life science sectors. Whether we are creating new products, validating medicines or solving investigations, we take pride in being a leader in our field, serving clients from across 70 countries. Enriched by our parent company, Mondelēz International, our team are committed to transforming lives through science, innovation and collaboration.

Curious about us and want to learn more?

Please explore: Website YouTube LinkedIn Glassdoor

RSSL is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

#RSSL

Job Type

Regular

Administration Support

Administration Services