Co-Pack Operations Support Manager

Job Description

Job Description

Are You Ready to Make An Impact?

Grenade is an international active nutrition and lifestyle brand, which has grown rapidly since its launch in 2010. Driven by its strong branding, distinctive products, and highly innovative approach, Grenade has made an explosive impact in the FMCG Industry!

We are looking for a Co-Pack Operations Support Manager - this role is responsible for the operational performance, compliance, and strategic development of the UK & EU Co-Pack Network. Acting as the primary owner of all co-packing relationships, the Co-Pack Operations Support Manager ensures that each site operates safely, efficiently, compliantly, and in alignment with business requirements.

This is a hands-on role that forms the foundation of the organisation’s future co-packing function. The postholder will not only manage day-to-day operations but also build, refine, and optimise the ways of working, commercial frameworks, rate structures, and performance management processes needed to scale the network. Over time, as the department grows, this role will develop into a leadership position responsible for building and managing a larger team.

Joining Grenade’s high-performing team, during this period of growth and brand expansion, promises to offer a unique and motivating working environment, with highly rewarding opportunities for personal and professional development.

How you will contribute

Co-Pack Network Ownership & Relationship Management

• Act as the primary point of contact for all UK & EU co-packing sites, owning day-to-day coordination, relationship development, and issue resolution.

• Build strong, collaborative relationships with co-packers to ensure high-quality service, proactive communication, and shared problem-solving.

• Ensure all co-packers operate in full alignment with legal, quality, safety, and company standards, including audit readiness, compliance governance, and documentation accuracy.

• Lead regular business reviews with co-packers covering performance, KPIs, SLAs, quality trends, improvement plans, and commercial updates.

Operational Excellence & Ways of Working

• Develop, implement and continuously improve standardised ways of working covering forecasting exchange, performance reporting, escalation paths, and data accuracy.

• Own and maintain all co-packing trackers, rate cards, and core operational tools, ensuring accuracy and alignment with commercial and planning requirements.

• Ensure all product setups, units of measure, labelling requirements, packaging hierarchies and BOM/WIP structures are correct, accurate and fit for purpose across systems.

• Support new product introductions and new co-pack projects, ensuring operational feasibility, correct master data set-up, appropriate costing, and readiness at site level.

Commercial & Cost Management

• Negotiate co-packing rates for new products, packaging changes, promotional formats, or volume changes, ensuring commercial competitiveness and value for money.

• Conduct regular rate reviews and support tenders/RFQs when identifying new or alternative co-pack solutions.

• Track, validate and approve invoices, investigating and resolving discrepancies to ensure financial accuracy and budget adherence.

• Provide cost insight, scenario modelling and reporting to support decision-making.

Performance Management & Reporting

• Own all reporting related to co-packing performance, including capacity utilisation, adherence to plan, output, cost-to-serve, quality issues, and operational efficiency metrics.

• Carry out root cause analysis on operational challenges and identify recurring themes, failure points, or long-term improvement opportunities.

• Drive and embed a culture of continuous improvement across the Co-Pack Network.

Cross-Functional Collaboration

• Work closely with Supply Planning, Packaging Procurement, Logistics, Inventory & Compliance, and Commercial Quality to resolve daily challenges and support strategic initiatives.

• Represent the Co-Pack function in business planning forums, peak readiness sessions, and key project meetings.

Safety, Quality & Compliance

• Ensure all co-packing operations adhere to food safety, legal, compliance, and quality standards.

• Maintain strong documentation control, audit readiness and adherence to internal policies and external regulations.

Future Team & Capability Building

• As the department scales, contribute to organisational design, recruitment, onboarding and leadership development.

• Build a high-performing, proactive culture within the future Co-Pack team.

What you will bring

• Significant experience in FMCG operations, co-packing, supply chain, or production/manufacturing environments.
• Strong understanding of product setup, packaging hierarchies, units of measure, warehousing requirements and master data accuracy.
• Experience managing suppliers, third-party manufacturing or co-packing partners.
• Exceptionally strong Excel/analytical skills, with the ability to develop reporting, models, trackers and insight.
• Comfortable being hands-on, detail-oriented, and operationally involved while managing higher-level priorities.

Desirable

• Experience in production, manufacturing, or technical operations.
• People management experience.
• Experience with tenders, cost modelling, or rate negotiation.

Personal Attributes

• Passionate, proactive, and highly accountable—takes full ownership of delivering results.
• Strong communicator who can influence partners and build trust-based relationships.
• Thinks strategically while being comfortable doing hands-on operational tasks.
• Detail-oriented, especially in areas of accuracy, data integrity and compliance.
• Curious, continuous improvement minded, and eager to help build a function from the ground up.
• Thrives in a dynamic environment and is motivated by solving problems and creating structure.

Relocation Support Available?

Business Unit Summary

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our succes

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER

Job Type

Regular

Customization & Co-packing

Customer Service & Logistics