UK & Ireland Consulting Practice Lead

Overview

As a UK & Ireland Consulting Practice Lead, you’ll play a critical role in being accountable for consulting teams responsible for helping our customers transform and realise value from the Microsoft cloud and form part of the UK & Ireland Industry Solutions Delivery Leadership Team. This high-impact position involves accelerating our journey to AI-first consulting - driving innovation, empowering teams, and redefining what’s possible for our customers. You will be responsible for the deployment and performance of a portfolio of complex customer solutions operating at the leading edge of Microsoft technologies. This role will lead a multi-disciplined technical and delivery team and establish a deep understanding of customer strategies and translating them into tangible customer and business outcomes that drive transformation.

Responsibilities

Drive Transformational Customer Outcomes & Experience

• Creates a customer-centric culture within the practice that drives digital transformation and ensures customer satisfaction across the entire operating unit by directly owning customer relationships.

• Improve customer experience by identifying trends across industries and regions, implementing programs that enhance processes, organizational design, and resource utilisation.

• Lead the delivery of complex technology programs from solutioning through to closure, ensuring contracted outcomes and measurable business value are delivered for customers.

• Drive deal design, coaching teams on processes and leveraging assets, and IP for high-impact engagements.

• Alleviates customer blockers as a point of escalation by working with direct reports and key stakeholders to manage customer escalations and resolve issues at the practice level.

Lead Operational & Financial Delivery

• Own financial performance for a portfolio of consulting contracts, ensuring the achievement of critical targets such as Commercial Cloud Consumption or usage rates that deliver ROI for the customer and Microsoft

• Manage P&L for the practice with a focus on Consulting Revenue & Margin, and Utilisation through a disciplined rhythm of business

• Ensure governance and delivery excellence across the portfolio while balancing customer and Microsoft priorities. Drives action plans and continuous improvement plans to increase maturity of organization and delivery quality using feedback from others and industry standards.

Enable Pipeline Creation & Pre-Sales Success

• Partner closely with Services Sales to generate pipeline, provide leadership in pre-sales solutioning, and engage with customers to demonstrate delivery credibility and accelerate deal closure.

• Establish collaborative rhythms across the Enterprise Account Teams and Customer Success to achieve consumption and usage goals and to drive customer value.

People Leadership

• Builds organizational capability to drive change and meet evolving customer and partner needs. Champions a learning culture and prioritizes capability development as a foundation for success.

• Creates an inclusive culture that enables employees to thrive through collaboration and diversity. Leads by example in hiring and developing a diverse workforce.

• Develop talent through mentoring, coaching, and succession planning. Actively prepares future leaders and attracts critical skills to strengthen the organisation.

Qualifications

• Master's Degree OR Bachelor's Degree OR Technical University Degree AND significant years technology-related, business, professional services, consulting, and sales experience OR equivalent experience.

• Extensive experience in delivering complex technology programs with measurable business outcomes.

• Proven commercial acumen in solutions integration, consulting or program delivery to enable successful management and risk mitigation of a complex P&L.

• Proven leadership in managing large, cross-functional technical teams within consulting and professional services environments.

• Strong background in project management and delivery oversight for enterprise-scale initiatives, ensuring success on engagements with CXO-level visibility and significant organizational impact.

• Demonstrated expertise in sales and account management, including driving large-scale, complex customer engagements with full P&L responsibility in professional services or consulting contexts.

Consulting Practice Management M6 - The typical base pay range for this role across United Kingdom is £ 105,800.00 - £ 195,100.00 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/united-kingdom-corporate-pay.html

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.