Microsoft UK • London, United Kingdom

Principal Program Manager (Contract Management)

Employment type:  Full time

3 days/week at home

Fully flexible hours

Job Description



Microsoft Cloud Operations and Innovation (CO+I) is the team behind the Microsoft’s Cloud infrastructure and is responsible for innovating, planning, designing, building and operating one of the largest data center fleets in the world. We support product teams by providing a secure and compliant, cost efficient and highly available global infrastructure that Microsoft’s customers depend.

We are seeking a Principal Program Manager (Contract Management) professional who will be instrumental in optimizing real estate contracts to align with the evolving design requirements that enable our future growth. This leader will utilize their industry expertise to establish best practices in real estate contract management and drive process optimization to accelerate time to market. Their commitment to excellence and Microsoft’s objectives will be crucial in elevating our company to unprecedented levels of success, particularly in advancing contract management practices.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.



Contract Management

  • Owns strategic contract management programs, including delivery of executive monthly dashboard, risk registers and mitigation plans
  • Defines programs and collaborates with executives to update and operationalize, driving execution of strategies aligned with company priorities within approved timelines
  • Makes informed project decisions with other subject matter experts
  • Develops a playbook to define processes to manage all project intercepts and retrofits as we align to new designs; collaborates with technical and legal teams, ensuring alignment with evolving Basis of Design (BoD) requirements
  • Participates in complex contract management initiatives, understands customer requests and shares information to drive action across teams, overcomes obstacles by resolving issues, and engages stakeholders to fulfill goals
  • Ensures lessors are complying with standards and regulations for a large-sized portfolio.
  • Develops and implements strategies for continuous improvement in contract management processes to support the evolving needs of the business.
  • Independently identifies goals and opportunities for improvement. Evaluates processes, collaborates with business partners and strategic vendors, and recommends, creates, and implements innovative solutions.
  • Provides continuous feedback and evaluates processes and utilizes resources to leverage operational excellence initiatives that significantly improve the quality, timeliness, and efficiency of projects.
  • Simplifies and summarizes highly complex/multi-dimensional issues into actionable strategies and recommendations for key stakeholders and Microsoft senior executives.
  • Influence and drive results in a complex and highly ambiguous technical and business environment including ability to communicate and influence all levels from senior executives on down and all functions (including engineering, marketing, sales, services, finance and legal).

Independently lead cross-disciplinary virtual teams and drive key business development initiatives for moderately complex programs from creation to implementation in partnership with senior leaders.


Required Qualifications:

  • Bachelor's Degree in Business Management, Real Estate, Project Management, Legal or related field AND relevant experience

Preferred Qualifications:

  • Juris Doctorate Degree or Equivalent International Degree
    • OR Completion of a Legal Apprenticeship.
  • Relevant experience as a practicing attorney
    • OR equivalent practice of law.
  • Strong organizational skills with demonstrated adaptability and resilience.
  • Proven track record of achieving results amidst ambiguity across multiple organizations.
  • Ability to simplify complex ideas into easy-to-understand concepts with outstanding communication skills.
  • Key interpersonal traits: Motivation, creativity, adaptability, unquestionable ethics and integrity, bias to data-based decision making and a willingness to take calculated risks.
  • Positive Attitude: Ability to contribute consistently and positively in a high-paced, fast-changing, and sometimes unpredictable work environment.
  • Proficiency in use of process improvement methodology (ex. Lean, Six Sigma, and DMAIC-Define, Measure, Analyze, Improve, and Control).

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.


Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Company benefits

Wellbeing allowance
Health insurance
Dental coverage
Gym membership
Mental health platform access
Buy or sell annual leave
Shared parental leave
Matched pension contribution
Charity donation scheme
Employee assistance programme
Employee discounts
Volunteer days
Fertility treatment leave
Open to compressed hours
Open to job sharing
Fertility benefits
Enhanced sick pay
Enhanced sick days
Compassionate leave
Travel insurance
20 days annual leave + bank holidays
Enhanced maternity leave
Enhanced paternity leave
Adoption leave
Childcare credits
Carer’s leave
Cycle to work scheme
Faith rooms
Annual bonus
Annual pay rises
Company car
Open to part-time employees
Pregnancy loss leave
Life insurance
Equity packages
Financial coaching
Relocation packages
Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that most people work flexibly
Employees feel that they can mostly manage how they get their own work done

Working at Microsoft UK

Company employees

Globally: 220,000

Gender diversity (male:female)


Office locations

London, Reading, Cambridge, Romsey, Manchester, Edinburgh

Hiring Countries

United Kingdom

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024

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