Microsoft Customer Success Unit - Apprentice

Job Description

Overview

Location: London
Duration: 3 years 6 months
Salary: £25,200 per year
Opportunities: multiple spots available for future changemakers

Being a Microsoft Apprentice
Ready to kick-start your career and make an impact? As a Microsoft Apprentice, you’ll earn while you learn, build real-world skills, and work on projects that matter from day one. No coffee runs here—you’ll have a full employment contract and a seat at the table, shaping ideas that drive change.

And here’s the exciting part: you’ll dive into AI innovation and see how a frontier firm like Microsoft is rewriting the future. Think generative AI, automation, and tech that’s transforming industries—this is your chance to learn from the best, experiment with cutting-edge tools, and create solutions that make a global difference.

Bring your passion for solutions, people, and technology to life. Join Microsoft as an Apprentice and help create innovations that empower every person and every organisation on the planet. Your journey starts now—apply today!

Why Join the Customer Success Unit (CSU)?

Ready to launch your career where tech meets real-world impact?
The CSU is Microsoft’s squad of digital superheroes—helping customers unlock the full power of technology, solve big challenges, and shape the future.
Here, you’ll do more than just learn: you’ll make a difference, fast.

What’s in It for You?

• Real Projects, Real Impact: Work on live customer challenges from day one.
• Tech + People: Use the latest tools, AI, and your own creativity to help organisations thrive.
• Growth Mindset: We’re all about learning, experimenting, and levelling up—together.

Community: Join a diverse, supportive crew that celebrates individuality and teamwork. Your CSU Adventure: The First 6 Weeks

Forget boring onboarding—your first six weeks are a whirlwind tour of Microsoft’s customer journey:

• Weeks 1–2: Dive deep into the CSU. Meet the team, learn our mission, and see how we drive customer success.
• Weeks 3–4: Jump into Solutions. Get hands-on with how we design and deliver tech that matters.
• Weeks 5–6: Shadow the Sales team. Discover how we connect with customers and turn ideas into action.

Capstone: At the end of your rotation, you’ll share your story—presenting what you’ve learned and how you’ll use it as you step into your new role as a Cloud Solution Architect or Customer Success Account Manager.

Responsibilities

Your Degree, Your Way

You’ll earn a degree while you work, with modules that matter:

• Data & Business Analysis
• Networks & Hardware
• Software & Cyber Fundamentals
• AI & Machine Learning
• Cloud Architecture
• Low Code Software Development
• Business System Design
• IT Consultancy for Innovation
• Leadership, Management & Tech Strategy

Why Microsoft Apprenticeship Rocks

• Earn While You Learn: Get paid to build your future.
• Be Yourself: We celebrate diversity, inclusion, and your unique perspective.
• Support System: From mentors to buddies, you’ll never go it alone.
• Career Launchpad: Access the best tech, training, and opportunities to grow.

Qualifications

• No degree yet (this is your launchpad!)
• 5 GCSEs (including Maths & English, grades A*-C or 9-4)
• 3 A-levels (A*-C), BTEC Nationals, T Level, or equivalent by September 2026

Ready to Make Your Mark?

If you want a career that’s future-proof, purpose-driven, and powered by tech, the CSU is your place.
Apply now and start your journey with Microsoft—where your ideas, energy, and ambition can change the world.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.