Cloud Solution Architect - Manager

Job Description

Overview

In the Customer Success team, we are looking for people with a passion for delivering customer success. As a Cloud Solution Architect (CSA) Manager, you will run a team of people who enable customers to achieve their outcomes, based on their investments in Microsoft technology (Azure Data, Analytics and AI Services). Leveraging your leading technical team’s expertise, you will drive the team to ensure customers get value from their Microsoft investments. Microsoft aspires to help our customers architect and deploy first class cloud infrastructure solutions in Azure to be AI Ready by applying scalable best practices in the cloud with Cloud Adoption Framework (CAF) and Well-Architected Framework (WAF). Azure is the most comprehensive, innovative, and flexible cloud platform today and Microsoft is hiring professionals that will drive customer cloud adoption for AI Innovation within the most important companies in the market.

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• People Management

• Build and grow healthy teams through talent management, diversity and inclusion, coaching, and career development. Inspire and foster a culture of customer-centricity and consumption, adoption and use through collaboration with peers and extended teams.

• Develop a team that incorporates a mix of expertise across key workloads and lead them through changes using the Demonstrated Capability Framework

• Customer Centricity

• Lead your team to deliver positive Customer Satisfaction, and coach them to become trusted advisors to customers and partners, by leveraging Azure Infrastructure services to operate AI solutions on a scale, and expertise to enable defined Customer Success Plan outcomes. Coach the team to provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement and AI Innovation.

• Be the cloud-consumption leader in the field for your Area, owning the business and results. Vocal leader and customer champion in your Area with both local and corporate leadership to elevate cloud adoption issues and accelerate resolution.

• Business Impact

• Empower your team to win and accelerate application and AI innovation projects to production, including guidance on architectural design, required services to operate AI solutions at scale, including Infrastructure, Data, Networking, Security, and Management, technical recommendations, blocker escalations and technical resource orchestration. Engage with the area’s most strategic customers as executive sponsor to accelerate digital transformation journey and help customers build microservices architectures with scalable databases to capture innovation. Drive team accountability to ensure revenue and business metrics are achieved.

• Lead your team to utilize “Well-Architected” framework, such as prominent levels of performance, security, scalability, maintainability, and appropriate reusability and reliability with an emphasis on Networking, Zonal/multi-region, and Security. Partner with all required Microsoft stakeholders in the subsidiary to land and drive CSA role clarity, account coverage, project assignment and effective cross-team collaboration.

• Technical Leadership ​

• Foster a continuous self-learning culture and drive technical intensity, driving team to enable customers to realize desired business outcomes, including innovation.

• Model impactful community engagement and coach team to contribute to repeatable Intellectual Property (IP)

Qualifications

Required/Minimum Qualifications (RQs/MQs)

• Bachelor’s degree in computer science, Information Technology, Engineering, or related field AND experience in cloud/infrastructure technologies, information technology (IT) consulting/support, software development/support, technology solutions, practice development, architecture and/or consulting

• OR Master's Degree in Computer Science, Information Technology, Engineering, or related field AND experience in technology solutions, practice development, architecture, consulting, and/or cloud/infrastructure technologies OR equivalent experience

• OR equivalent experience

Additional or Preferred Qualifications (PQs)

• Developing & Motivating Talent: Build a diverse team with capabilities needed to achieve current and future business objectives, creating an inclusive work environment where every employee can effectively engage, and wants to be part of the team. This includes providing ongoing coaching and feedback that helps direct reports develop their capabilities.

• Problem Solving: The ability to identify problems and review related information to develop and evaluate options and implement solutions.

• Operational Excellence: The ability to apply principles, systems, tools, and strategic insights to sustainably improve key performance metrics (KPIs) and drive operational efficiencies.

• Situational fluency (Interpersonal Flexibility): Study your customer, understanding the situation, "reading the room", and reacting accordingly. Coaching teams on how and when to pivot customer/ internal conversations based on what you observe in your environment.

• Technical

• Breadth of technical experience and knowledge in foundational security, foundational AI, architecture design, with Strong technical understanding of cloud deployment scenarios and workloads and Proven ability to map the customer’s needs to technical solutions.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.