Operations Controller

Job Description

What you'll bring to the team

A LEGOLAND® Operations Controller ensures the Resort runs safely, smoothly, and efficiently each day. Acting as the central communication hub, this role monitors real-time park operations, coordinates between departments, and supports teams to deliver an awesome, seamless guest experience — built one brick at a time.

The ideal candidate offers a strong foundation in data entry, documentation, or administrative workflow management (Microsoft Office, especially Outlook and Excel), paired with exceptional attention to detail and reliability.

Availability to work a Friday through Tuesday schedule is essential.

Core Responsibilities

1. Real‑Time Monitoring & Coordination

• Track operational activity, schedules, staffing, and performance metrics.
• Identify issues or deviations and take corrective action quickly.
• Ensure compliance with operational procedures and safety standards.

2. Communication Hub

• Relay critical information between teams (operations, maintenance, leadership, vendors).
• Provide updates, alerts, and status reports.
• Escalate urgent issues and coordinate responses.

3. Troubleshooting & Problem Resolution

• Diagnose disruptions or inefficiencies in operations.
• Deploy resources or adjust workflows to resolve issues.
• Maintain service continuity and minimize downtime.

4. Reporting & Documentation

• Record incidents, operational changes, and performance metrics.
• Produce shift reports and dashboards.
• Analyze trends to support planning, forecasting, and process improvement.

5. Process & Performance Optimization

• Recommend improvements to procedures, staffing, or technology.
• Support quality assurance and continuous improvement initiatives.

Overall Goal

An Operations Controller ensures the day‑to‑day operational heartbeat of the organization stays stable, responsive, and efficient — preventing small issues from becoming major disruptions.

Qualifications & Experience

Key Skills

• Strong situational awareness and decision‑making
• Clear, fast, professional communication
• Ability to multitask under pressure
• Analytical thinking and problem‑solving
• Familiarity with operational tools, dashboards, or control‑center systems

Benefits

🎉 Benefits of Joining Merlin Entertainments! 🎉

🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!💼 401(k) Program: Save for the future with company matching contributions.📚 Tuition Reimbursement Programs: Get support for further education and career growth.🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨

Pay Range

Competitive