Join LEGOLAND® New York Resort as a People Business Partner in Goshen, NY. In this full-time strategic HR role, you will act as a trusted advisor to attraction leaders, driving workforce planning, leadership development, employee engagement, and organizational effectiveness to support operational success.
Requirements
Proven experience as an HR Business Partner, People Business Partner, HR Manager, or Senior HR Generalist.
Strong employee relations experience and working knowledge of U.S. employment law.
Experience coaching and developing leaders, as well as leading organizational change.
Preferred: PHR, SPHR, SHRM-CP, or SHRM-SCP certification, and experience in hospitality, entertainment, retail, or unionized environments.
No specific minimum educational degree is explicitly required.
Skills & Responsibilities
Strategic HR Partnership: Partner with attraction leaders to design and deliver workforce planning and talent strategies aligned with commercial objectives.
Leadership Coaching: Build leadership capability by coaching managers on performance management, continuous feedback, and team accountability.
Employee Relations: Provide guidance on complex employee relations matters while ensuring compliance with employment legislation and company policies.
Organizational Effectiveness: Drive change initiatives, talent reviews, succession planning, and diversity, equity, and inclusion programs.
Potential transition routes: People from HR Generalist, Talent Acquisition Manager, or Employee Relations Specialist roles may bring strong stakeholder management and consulting skills, alongside meeting the required HR experience and U.S. employment law knowledge.
Job description
What you'll bring to the team
At LEGOLAND® New York Resort, we create unforgettable experiences for families every day. Behind every incredible guest experience is a team of talented and engaged employees who bring our Resort to life.
We're looking for an experienced People Business Partner to join our People team and serve as a trusted advisor to attraction leaders. In this role, you'll partner closely with leaders across the business to drive workforce planning, leadership development, employee engagement, organizational effectiveness, and talent initiatives that support operational success.
This is not a traditional HR administration role. We're seeking a strategic HR professional who can build credibility with senior leaders, influence decision-making, develop leadership capability, and translate business priorities into meaningful people strategies.
To be successful in this role, you'll bring demonstrated experience partnering directly with business leaders to influence workforce planning, talent strategy, organizational effectiveness, and people decisions that drive business results.
As a People Business Partner, you'll play a key role in delivering the people agenda while helping leaders create a high-performing, inclusive, and engaging workplace culture.
Qualifications & Experience
What You'll Do
Strategic Business Partnership
Partner with attraction leaders to understand business priorities and deliver people strategies that support operational and commercial objectives.
Provide proactive guidance on workforce planning, organizational effectiveness, talent management, and employee engagement.
Use workforce data and people insights to identify trends, influence decision-making, and drive business performance.
Collaborate with Senior People Partners and Centers of Excellence to ensure alignment with broader Merlin people initiatives and priorities.
Leadership Development & Coaching
Serve as a trusted coach and advisor to people leaders across the attraction.
Build leadership capability by empowering managers to confidently lead their teams and own people-related decisions.
Support leaders in driving performance, accountability, development, and engagement across their teams.
Help foster a culture of continuous feedback, growth, and high performance.
Organizational Effectiveness & Change
Lead and support people-related change initiatives that enhance organizational effectiveness and employee experience.
Drive adoption of new ways of working and support leaders through periods of change.
Partner with leaders to identify opportunities to improve team structures, processes, and workforce capability.
Maintain a visible presence across the attraction, building strong relationships and understanding operational needs firsthand.
Talent, Succession & Workforce Planning
Facilitate talent reviews and succession planning activities to ensure a strong pipeline of future leaders.
Partner with Talent Acquisition to support workforce planning and recruitment strategies.
Support employee development and internal mobility opportunities across the business.
Contribute to compensation, benefits, and recognition initiatives while supporting the implementation of annual pay review activities.
Employee Engagement & Culture
Support leaders in delivering engagement initiatives and action plans informed by employee feedback.
Champion programs that strengthen employee experience, retention, and team morale.
Promote a positive and inclusive workplace culture where employees can thrive.
Support local and community engagement initiatives that reflect Merlin's values.
Employee Relations & Compliance
Provide guidance and support on employee relations matters, including complex cases when required.
Ensure compliance with company policies, employment legislation, and HR best practices.
Partner with leaders to proactively address workplace concerns and mitigate risk.
Support Diversity, Equity & Inclusion initiatives that create an environment where everyone feels valued, respected, and able to succeed.
What We're Looking For
Required Experience
Proven experience operating as a strategic HR Business Partner, People Business Partner, HR Manager, or Senior HR Generalist, partnering directly with leaders to influence business, workforce, and talent decisions.
Experience coaching, influencing, and developing leaders at multiple levels of an organization.
Demonstrated success developing and executing workforce planning or talent strategies aligned to business objectives.
Strong employee relations experience and working knowledge of U.S. employment law.
Experience leading or supporting organizational change initiatives.
Experience working within a complex, matrixed, multi-site, or large-scale organization.
Preferred Qualifications
PHR, SPHR, SHRM-CP, or SHRM-SCP certification.
Experience supporting hospitality, entertainment, attractions, retail, tourism, or other operationally focused environments. Union experience a plus!
Experience using workforce data and insights to inform business decisions.
Key Skills & Competencies
Strategic mindset with the ability to connect people initiatives to business outcomes.
Strong business acumen and commercial awareness.
Excellent relationship-building and stakeholder management skills.
Confidence influencing and challenging leaders at all levels.
Strong facilitation, coaching, and communication skills.
Ability to navigate complex employee and organizational challenges with practical, business-focused solutions.
Commitment to fostering an inclusive and equitable workplace.
Benefits
Benefits
Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
Paid Time Off (PTO).
Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
Recognition Programs and Rewards.401(k) Program: Save for the future with company matching contributions.
Tuition Reimbursement Programs: Get support for further education and career growth.
Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Pay Range
Compensation between USD $85,000.00/Hr.-USD $90,000.00/Hr.
