Operations Planner

Job Description

What you'll bring to the team

Operations Planner

Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY

Hours: 37.5 hours per week, across a 7-day rota (any 5 days out of 7)

Contract Type: Permanent, salaried

Here at the LEGOLAND® Windsor Resort our 2026 season is in full swing, and we are recruiting for an Operations Planner to join our awesome Central Planning Team!

As an Operations Planner, you’ll play a pivotal role in keeping operations running smoothly by ensuring the right people are in the right place at the right time. Working closely with operational leaders, you’ll turn demand forecasts and business priorities into effective workforce plans that support excellent guest experiences.

You will take ownership of creating and managing rosters across departments, balancing operational needs, budget requirements and labour compliance. Your work will directly impact cost efficiency, payroll accuracy and service delivery across the attraction.

Beyond day‑to‑day scheduling, you’ll act as a subject matter expert in workforce planning – spotting resourcing risks early, supporting recruitment planning, and driving continuous improvements in how resources are planned and deployed. You’ll use data, systems and collaboration to help the business adapt to changing demands and operate at its best.

Qualifications & Experience

• Proven experience in workforce planning, operations scheduling or resource management
• Background in a fast-paced, guest-focused environment such as hospitality, leisure, retail or attractions
• Strong understanding of labour laws, compliance requirements and workforce best practice
• Experience using scheduling tools, workforce management systems and operational planning data
• Payroll management experience is preferable
• Ability to analyse resourcing models and KPIs to drive cost efficiency and performance improvement
• High level of attention to detail, particularly around rosters, reporting and payroll inputs
• Strong stakeholder management and communication skills, with confidence partnering across teams
• Proficiency in Microsoft Office, particularly Excel; experience with planning systems is desirable
• Flexible and adaptable, able to respond quickly to changing operational demands
• A collaborative mindset with a focus on continuous improvement, safety and guest experience

Benefits

• 40% discount off LEGO® sets and products on the online LEGO Store!

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
• Staff discount codes for Merlin Annual Passes to gift to loved ones!
• Pro rata holiday allowance based on 28 days full time equivalent

• Private pension scheme
• Life assurance scheme
• Employee assistance programme
• Access to Perks at Work which 30,000+ national & local employee discounts
• Free staff parking
• Ongoing training & development

About the LEGOLAND® Windsor Resort

We are looking for a Operations Planner to join our awesome Central Planning team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.

About Merlin

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.

Pay Range

GBP £26,999.50/Yr.