As a Night Auditor at LEGOLAND CA, you will manage close of day scenarios, reconcile accounts, and deliver dynamic customer service during night hours. This part-time role is based in Carlsbad, CA, paying USD $20.50/Hr., and requires candidates to be 18+ years of age.
Requirements
Previous hotel Front Desk experience required.
Proficiency with Opera property management system (PMS) required.
Previous cash-handling experience and excellent mathematical skills required.
Must be 18+ years of age.
No specific degree is stated as required.
Skills & Responsibilities
Opera PMS proficiency: Deliver accurate front office audits, daily account balances, and seamless night-shift reporting.
Cash-handling and math skills: Reconcile cashier reports, manage reservation deposits, and handle cash transactions securely.
Customer service and communication: Welcome resort guests, handle inquiries, and resolve guest concerns or emergency situations promptly.
Organizational skills: Maintain accurate guest information, track package add-ons, and post parking charges correctly.
Potential transition routes: People from administrative, retail cash-handling, or general front desk roles may bring strong customer service and organizational skills, alongside meeting the mandatory Opera PMS and cash-handling requirements.
Job description
What you'll bring to the team
The night auditor is responsible for performing close of day scenarios for the hotel Front Office and account for daily activity by organizing and verifying information; identifying and correcting discrepancies; posting accounts; running and distributing daily reports. The night auditor is expected to handle any guest concerns or emergency situations.
Candidates must be 18+ for this role
Key Objectives:
Welcome guests into the resort with a genuine warm welcome.
Ability to deliver a dynamic customer service experience by assisting guests with check in/checkout process and inquiries.
Ability to work under pressure and in a fast environment.
Ability to work independently and make thoughtful decisions with keen attention to detail.
Ability to manage guest concerns and any emergency situation that may arise.
Main Responsibilities:
To follow all specified procedures to audit the shift closing of all front office staff, including personally closing shift three and completing an audit summary for each shift.
To produce accurate and timely reports and correctly handle all cash transactions
To follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions and final reports to accounting and profit centers.
To follow all specified procedures to reconcile cashier’s reports with the restaurant system each night, researching and posting any unresolved tickets from the day shifts.
Balance and audit for accuracy room revenue, food and beverage revenue, cashier’s reports, and guest and house accounts and telephone revenue; assisting the preparation of all reports relevant to daily revenues.
Balance and audit for accuracy
Transmit credit card batches.
Complete and transmit daily management and accounting reports and supporting documents.
Act as hotel system liaison during night hours.
Perform all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of message.
Manage and track reservation deposit collection.
Ensuring guest information has been entered accurately
Ensuring all guest package add-ons have been correctly added to arriving reservations
Ensuring all parking charges are posted correctly
Responding to guest inquires through all communication channels
May assist with other duties as assigned.
Qualifications & Experience
• Previous hotel Front Desk experience with excellent guest service skills a must. • Must possess excellent mathematical skills, previous cash-handling experience and knowledge of accounting principles. • Organizational skills required for this position include strong follow-through, problem solving, and communication. • Proficiency with Opera property management system (PMS) a must. • Must have the ability to successfully work independently with minimal supervision.
Physical Demands G Roles
Standing: Constant 100%
Walking: Constant 100%
Sitting: Occasionally 30% (e.g., except during breaks)
