Join LEGOLAND California Resort in Carlsbad, CA as a Part-Time Day Park Ranger. In this part-time, daytime role, you will serve as a visible ambassador of safety by patrolling the resort, responding to incidents, monitoring security systems, and delivering exceptional guest service.
Requirements
Candidates must be at least 18 years old.
Valid California Driver's License with an acceptable driving record.
Previous experience in security, hospitality, customer service, theme park operations, public safety, military, or law enforcement preferred.
BSIS Guard Card or Proprietary Private Security Officer (PSO) certification preferred, or ability to obtain upon hire.
CPR, First Aid, and AED certification preferred, or ability to obtain within established timelines.
Skills & Responsibilities
Surveillance and Patrol: Conduct foot, cart, and vehicle patrols and monitor CCTV systems to identify and respond to safety hazards and security concerns.
Emergency Response: Respond to medical emergencies, fire alarms, disturbances, and support emergency operations including evacuations and crowd management.
Guest Service: Provide exceptional service by assisting guests with directions, information, lost children, and general resort inquiries.
Documentation: Complete detailed, timely incident, injury, and activity reports following security operations.
Potential transition routes: People from security, law enforcement, or customer service roles may bring strong communication and situational awareness skills, alongside meeting valid driver's license requirements.
Job description
What you'll bring to the team
Day Shift Park Ranger (Part-Time)
LEGOLAND California Resort | Carlsbad, CA
LEGOLAND California Resort is seeking Part-Time Day Park Rangers to help maintain a safe, secure, and welcoming environment for guests, employees, contractors, and vendors. Park Rangers serve as highly visible ambassadors of safety by combining security operations, emergency response, and exceptional guest service to protect people, property, and Resort assets while supporting an outstanding family experience.
Candidates must be 18+ for this role.
Essential Functions
Conduct foot, cart, and vehicle patrols throughout the Theme Park, Water Park, SEA LIFE Aquarium, Hotels, parking lots, and employee-only areas.
Maintain access control and monitor employee, vendor, and restricted-access locations.
Respond to security, safety, and guest-service incidents including guest disturbances, lost children, lost property, suspicious activity, medical emergencies, fire alarms, and traffic-related incidents.
Monitor CCTV and other security systems to identify and respond to safety concerns.
Complete detailed incident, injury, and activity reports in a timely manner.
Support emergency operations including evacuations, crowd management, scene security, and guest accountability procedures.
Provide exceptional guest service by assisting with directions, information, and general resort inquiries.
Utilize effective communication, conflict resolution, and de-escalation techniques when interacting with guests and employees.
Assist with lost-and-found processing and the handling of confidential information.
Identify and report safety hazards and support Resort safety programs and inspections.
Provide CPR, First Aid, and AED assistance within the scope of training and certification.
Follow all Resort safety, security, emergency response, and compliance procedures.
Qualifications & Experience
Qualifications
Previous experience in security, hospitality, customer service, theme park operations, public safety, military, law enforcement, or a related field preferred.
Valid California Driver's License with an acceptable driving record.
BSIS Guard Card or Proprietary Private Security Officer (PSO) certification preferred, or ability to obtain upon hire.
CPR, First Aid, and AED certification preferred, or ability to obtain within established timelines.
Strong communication, observation, report-writing, and problem-solving skills.
Ability to remain calm, professional, and decisive in fast-paced situations.
Schedule & Availability
Part-Time Day Shift
Availability during holidays evenings, weekends, peak operating periods, and special events is preferred.Physical Requirements:
Ability to stand, walk, patrol, and work outdoors for extended periods.
Ability to work in varying weather conditions.
Ability to respond quickly to emergency and operational situations as needed.
Other: Depth perception, distance vision, ability to focus
Hearing Requirements:
Hearing Requirements - Special requirements, able to consistently fulfill communication needs(alarms, phone ringing, conversation, clear acuity within 100 feet)
Working Conditions:
Temperature - Between 16 and 95 degrees
Crawl Space/Cramped Position - Exposed < 1 hour per day
The Perks of the Magic:-Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions. -Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.-Tuition Assistance: Pursue your passions with educational support and reimbursement programs. -Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement.
Pay Range
Compensation between USD $19.25/Hr.-USD $19.25/Hr.
