What you'll bring to the team

Admissions and Car Parks Host

Location: Warwick Castle, Warwick, CV34 6AU.

Hours: Fully flexible availability required, with shifts averaging 3 to 4 days out of 7 - which will include weekend and Christmas period working.

Contract Type: Fixed Term Contract to 4th January 2027.

Here at Britain's ultimate historical experience, we're getting ready to help our guests make magical memories at our enchanting 'Christmas at the Castle' event - with festive fun and experiences set against the backdrop of our majestic castle! We're looking for Admissions and Car Parks Hosts to join our team in delivering this dazzling event to our guests!

Our Admissions and Car Park Team are the first and last point of contact for guests visiting Warwick Castle - proactively delivering exceptional customer service across a variety of roles in the department. If you're ready to join us in being approachable, fun and friendly to enhance the experience for our guests, then you could be just what we're looking for!

What you'll be doing...

In this role, you will be delivering excellent customer service within a variety of roles in the Admissions and Car Parks teams - as the first and last point of contact for guests visiting Warwick Castle.

• Providing a high level of service in our Admissions areas - including our ticket office and till transactions, queue lines and ticket scanning operations.
• Providing a high level of service for our Car Park operations - including managing vehicle flow, directing traffic and parking cars and coaches.
• Working as part of a team to actively assist the Admissions and Car Park departments, going the extra mile to exceed guest expectations and handle guest enquiries and any problems efficiently and effectively.
• Follow all training, procedures and company standards to deliver a safe, smooth and efficient entry and exit experience for all guests - maintaining access control procedures at all times and having a good knowledge of our ticketing system.
• Be a brand ambassador for Warwick Castle - maintaining a high level of product knowledge and ready to promote and up-sell additional experiences to ensure our guests make the most of their day.

Qualifications & Experience

• Please ensure that you are able to meet the availability requirements of this role - we're looking for applicants who are fully flexible over the contract period, which will involve weekend and Bank Holiday working as Warwick Castle is only closed to guests on Christmas Day.
• We're looking for candidates with strong customer service skills - with the ability to maintain a positive attitude and friendly, professional approach in a fast-paced environment.
• Successful applicants will need to be able to communicate clearly with our guests and your colleagues, and have the ability to handle guest queries confidently.
• This is a fast paced and active role, which also means in most cases working outside in all weather conditions. Please consider the nature of this role before applying.

Benefits

• Pay £12.81 per hour.

• 40% discount off LEGO® sets and products on the online LEGO Store!

• Merlin Magic Pass: a number of free entries to our global attractions for you, your family, and your friends!

• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)

• Staff discount codes for Merlin Annual Passes to gift to loved ones!

• Pro rata holiday allowance based on 28 days full time equivalent

• Private pension scheme

• Life assurance scheme

• Employee assistance programme

• Access to Perks at Work which 30,000+ national & local employee discounts

• Ongoing training & development

About Merlin

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.

Pay Range

GBP £12.81/Hr.