Represent the region within the global programme and ensure regional priorities, risks, and operational considerations are understood and addressed.
Act as the primary point of accountability for programme deployment readiness and adoption within the region.
Build strong partnerships with regional leadership teams and key stakeholders.
Champion programme objectives and outcomes across the regional organisation.
Regional Readiness & Deployment Assurance
Own and lead the regional readiness assessment process across people, process, governance, operational, supplier, and business dimensions.
Establish and maintain a comprehensive view of regional readiness throughout the programme lifecycle.
Identify readiness gaps, risks, and barriers to successful deployment and drive mitigation actions.
Challenge readiness assumptions where evidence is insufficient or risks remain unresolved.
Provide objective readiness assessments and recommendations to programme leadership and governance forums.
Support formal go-live readiness reviews and deployment decision-making processes.
Business Adoption & Embedding
Drive successful adoption of programme outcomes within the region.
Partner with Change Management teams to support stakeholder engagement, communications, training, and adoption activities.
Ensure regional business teams understand, accept, and embed new ways of working.
Monitor adoption indicators and address barriers to sustainable business change.
Support transition from programme delivery into business-as-usual operations.
Stakeholder Engagement & Alignment
Develop strong relationships with regional leaders, functional stakeholders, and programme teams.
Facilitate regional decision-making and issue resolution.
Ensure alignment between global programme objectives and regional business priorities.
Act as the voice of the region within programme governance forums.
Risk Management & Issue Resolution
Identify, assess, and manage regional risks, issues, and dependencies.
Ensure regional impacts are understood and incorporated into programme planning.
Escalate material risks and readiness concerns through appropriate governance channels.
Drive timely resolution of issues that may impact deployment success.
Benefits & Value Realisation
Support achievement of programme benefits and business outcomes within the region.
Monitor regional adoption and business performance measures relevant to programme objectives.
Identify opportunities to maximise value realisation and continuous improvement.
Ensure programme outcomes are sustained following deployment.
Key Outcomes
Success in the role will be demonstrated through:
Successful regional deployment and business adoption of programme outcomes.
Regional readiness achieved and evidenced in line with programme milestones.
Strong engagement and sponsorship from regional stakeholders.
Early identification and mitigation of regional risks and readiness gaps.
Sustainable embedding of new processes, governance, and ways of working.
Achievement of programme objectives and value realisation within the region.
Performance Plan – Regional Delivery Lead
Performance will be assessed against five outcomes that balance deployment delivery, evidence-based readiness, risk management, adoption, and value realisation. Targets should be validated against the approved programme baseline at the start of the performance year.
1. Deliver a stable regional deployment (25%)
Achieve regional go-live on the approved programme date, with no critical business disruption and at least 95% of priority business processes operating within agreed service levels during the first 30 days.
Complete and evidence 100% of regional readiness assessments by each programme milestone, with all critical gaps closed or supported by approved mitigation plans before the go-live decision.
Readiness dashboard; evidence-quality reviews; milestone sign-offs; documented go, conditional-go, or no-go recommendation issued at least five business days before each governance decision.
Each programme gate
3. Control material risks and issues (20%)
Record 100% of material regional risks, issues, and dependencies within five business days of identification; assign an accountable owner and target date; and close, mitigate, or formally accept all critical items before go-live.
Risk register completeness; percentage of mitigation actions delivered on time; critical-item ageing; evidence of escalation within two business days when thresholds are breached.
Weekly through deployment
4. Drive adoption and transition to BAU (20%)
Achieve at least 90% completion of required training before go-live, 85% demonstrated compliance with priority processes within 60 days, and documented acceptance of all agreed processes, controls, service measures, and governance routines by named business-as-usual owners within 90 days.
Training completion; process-adoption data; 30-, 60-, and 90-day sustainment reviews; formal operational-owner acceptance; unresolved adoption barriers.
Pre-go-live through day 90
5. Deliver and sustain regional value (10%)
Establish approved regional benefit baselines and named benefit owners before deployment, report performance monthly, and deliver at least 90% of the region’s committed first-year programme benefits within 12 months of go-live.
Approved benefit baseline; monthly benefit dashboard; corrective actions initiated within ten business days of an adverse variance; verified benefits delivered versus plan.
Baseline before go-live; delivery through month 12
Experience & Qualifications
Required
Significant experience leading business transformation, operational change, or strategic initiatives within complex organisations.
Demonstrated experience working across multiple functions and stakeholder groups.
Experience driving business readiness, adoption, or deployment activities.
Strong understanding of organisational change and business implementation challenges.
Experience influencing senior stakeholders in matrix environments.
Preferred
Experience within large-scale global transformation programmes.
Procurement, supply chain, shared services, or operating model transformation experience.
Experience working across multiple geographies and cultures.
Experience supporting enterprise-wide business change initiatives.
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