Product Manager, DX GenAI Delivery

Job Description:

The Digital Experiences department and function from Digital Technologies, Mars Global Services (MGS) lead the digital growth and digitalization efforts as a shared services group within Mars, Incorporated to all our segments.

Digital Experiences thrives to ensure all experiences (web, mobile, conversational, spatial/immersive, and GenAI) across our digital channels whereas Associates (B2E), suppliers/customers (B2B) or consumers (B2C), commerce or not, meet external regulations and internal policies, standards, and guidelines. Digital Experiences also provides the enterprise core central shared technologies capabilities and services to power these experiences and empower Associates from design to development, deployment, operations, and actionable insights topped with learning & development resources.

Within Mars, as GenAI technology transitions from experimentation to scalable enterprise value, solving many business problems, there is a critical need for focused product leadership to translate business needs into tangible GenAI-powered solutions within the enterprise platform. The Product Manager, DX GenAI Delivery plays a vital role in accelerating the deployment of high-impact use cases—such as AI-powered applications and agents—on approved Mars AI Platforms. This role ensures that GenAI aligns with Responsible AI, governance, ethical standards, and platform capabilities.

By orchestrating cross-functional teams, managing delivery pipelines, and continuously prioritizing based on business value, this role bridges the gap between platform potential and business outcomes. Without a dedicated product leader, organizations risk fragmented execution, inconsistent user experiences, and delayed time-to-value for GenAI investments. This role is essential to scale GenAI delivery across the enterprise, ensuring Mars delivers responsible, impactful, and measurable digital transformation through AI.

What are we looking for?

• 7+ years of experience in digital product management, with at least 2 years delivering AI, ML, or GenAI solutions in an enterprise environment
• Proven track record of managing the end-to-end product lifecycle—from ideation through launch and optimization—preferably in complex, matrixed organizations
• Strong understanding of GenAI concepts, including LLMs, AI agents, prompt engineering, and platform capabilities (e.g., Azure AI Foundry, Google Vertex AI)
• Experience working with cross-functional teams, including engineering, data science, design, and business stakeholders
• Demonstrated ability to prioritize a dynamic backlog, define roadmaps, and deliver value-focused outcomes under tight timelines
• Familiarity with cloud-based platforms and enterprise AI infrastructure (e.g., Azure, GCP, AWS)
• Comfortable navigating AI governance, legal, and compliance frameworks while delivering innovative solutions
• Strong communication, facilitation, and stakeholder engagement skills
• Data-driven mindset with experience defining success metrics, tracking KPIs, and applying user insights to optimize products
• Experience with user-centric delivery approaches such as agile, lean startup, and iterative prototyping

Key Mars Leadership Competencies:

• Functional/Technical Skills
• Business Insight
• Communicates Effectively
• Customer Focus
• Manages Complexity
• Optimizes Work Processes
• Drive for Results

Key Functional Competencies & Technical Skills:

• Stakeholder Relationship Mgt (Advanced)
• Agile Methodology Development (Advanced)
• User Centricity (Essential)
• Supplier Relationship Management (Essential)

What will be your key responsibilities?

• Use Case Delivery Leadership: Own the end-to-end delivery of GenAI use cases—including applications, agents, and copilots—built on Mars-approved GenAI platforms, ensuring timely, value-driven execution across business segments.
• Product Lifecycle Management: Manage the full product lifecycle for GenAI solutions, from ideation and prioritization to deployment and iteration, ensuring alignment with business goals and platform capabilities.
• Cross-Functional Orchestration: Partner with business stakeholders, data science teams, developers, and platform operations to translate user needs into scalable, governed GenAI products.
• Backlog & Roadmap Ownership: Maintain and groom a dynamic backlog of GenAI use cases, continuously prioritizing based on strategic value, feasibility, and alignment with enterprise AI governance.
• Stakeholder Engagement & Communication: Serve as the single point of contact for business segments, enterprise, and corporate teams regarding the delivery status, roadmap, and adoption strategy for GenAI-powered solutions.
• Governance & Compliance Alignment: Ensure all GenAI use cases meet standards for Responsible AI, data privacy, and ethical deployment, in collaboration with the GenAI COE, Enterprise Architecture, Digital Assurance, Legal, and Data Privacy teams.
• User Experience & Adoption Focus: Champion intuitive, impactful user experiences by integrating feedback loops, piloting solutions with target users, and driving change management to encourage adoption.
• Platform Enablement & Fit: Collaborate with platform teams (e.g., Mars AI Experiences, Azure AI Foundry, Google Vertex AI) to ensure GenAI use cases leverage appropriate infrastructure, APIs, models, and capabilities for optimal performance.
• Impact Tracking & Optimization: Define success metrics for each GenAI deployment, track performance against KPIs, and lead continuous improvement based on insights and user feedback.
• Innovation & Scaling: Identify opportunities to scale successful use cases, templatize reusable components, and drive a repeatable model for GenAI delivery across Mars.

What can you expect from Mars?

• Work with diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.