Product Artwork Manager

Job Description:

Mars: Where your Tomorrow Starts Today!

Mars is a family-owned business that has been making products for people and their pets for more than 100 years. We’re behind some of the best loved brands in the world including MARS®, SNICKERS®, EXTRA®, ECLIPSE®, PEDIGREE®, WHISKAS®, DOLMIO®, BEN’S ORIGINAL ® MASTERFOODS ® and ROYAL CANIN® ORIJEN® ACANA® we are dedicated to making a positive impact on people and the planet.

Join us in building a sustainable future where people, communities, and the planet can truly thrive.

• Segment / Business Unit: Pet Nutrition / Snacking
• Location: Wodonga, VIC
• Reports To: Graphics Manager ANZ

Are you a process-driven coordinator with a passion for bringing brand designs to life? We are seeking a proactive and highly collaborative Product Artwork Manager to enable the flawless end-to-end delivery of both printed and digital packaging artwork and assets across Mars ANZ.

In this dynamic role, you will be the primary guardian of the artwork pipeline, ensuring every project is delivered to specification, on time, in full, and within budget. You will foster close collaboration across internal stakeholders and our "Agency Village," establishing seamless processes, managing training, and guiding functional delivery to champion our world-class brands.

Key Responsibilities

• Process Management: Take ultimate ownership of artwork deliverables, ensuring all printed and digital outputs are complete, fit for purpose, and deliver clear value to the business. You will drive agency selection, support Project Leads with scoping and briefing, and provide stakeholders with performance insights and continuous improvement recommendations.
• Training & Documentation: Build the foundation for delivery excellence by developing clear process documentation. You will lead the "Training Journey" for Mars Associates and external Agency partners, managing our training portal and supporting document hub.
• Relationship & Escalation Management: Act as the first point of contact and primary escalation path for internal stakeholders and agency partners, offering process clarification, advising on execution strategy, and driving partner accountability.
• Functional Team Leadership: Functionally lead the Artwork Deployment (ADE) team of retained resources, optimizing workload distribution, ensuring process alignment, and keeping project timelines on track.
• Performance Metrics: Actively monitor, report, and drive continuous improvement on critical success metrics, including project iterations, overall duration, on-time delivery, and spend.

What You'll Bring

• Proven experience in packaging artwork management, production coordination, graphic design operations, or creative project management, ideally within an FMCG, retail, or fast-paced consumer goods environment.
• Strong capability in managing agency ecosystems, coordinating diverse creative partners ("Agency Village"), and influencing cross-functional stakeholders.
• Exceptional communication skills with a demonstrated ability to translate complex technical specs and execution strategies into clear instructions.
• Enthusiasm for onboarding and training others, with experience developing process documentation, user guides, or online training portals.
• Exceptional organizational skills, comfortable managing multiple high-priority deliverables simultaneously under pressure.

Why you’ll love working for Mars:

• Purpose: Help craft beloved brands with a legacy of over 100 years of local manufacturing making products that people and pets will love all while helping to build a more sustainable future.
• People: A culture that values your contributions, fosters leadership, and recognises the impact you make. Your work truly matters here.
• Development: Shape your career with personalised development and real opportunities to grow from day one.
• Enjoy a team and business environment that is invested in helping you manage and grow your energy for work and life.