Account Supervisor

ABOUT US

tms unites technology, marketing, and sourcing to drive transformational change for the world’s leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions – from inspiration and innovation to category management and delivery.

Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald’s, T-Mobile, O2, Starbucks, and adidas.

Most importantly, we're a place where you can achieve great things, and be recognized as the best.

WHAT MATTERS THE MOST

Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.

tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at tmsw.com.

WHY WE THINK YOU WILL LOVE THIS ROLE

Reporting into the Senior Account Director, the Account Supervisor role will lead and execute processes and procedures crafted to support the delivery of client packaging and branding programs. They will be responsible for the for strategy and day-to-day execution of client campaigns. We are looking for someone who can form positive relationships with our clients and drive value with a passion for creative problem-solving. This person should possess a strong understanding of the creative development process and feel passionate about good design.

WHAT YOU WILL BRING TO THE ORGANIZATION

• Leads day-to-day responsibilities of delivery of client's packaging/design programs and projects
• Builds and maintains client relationships via executional excellence/delivery of scope
• Motivates a cross-functional team to deliver high client satisfaction by handling client expectations while driving toward campaign and project KPIs
• Establish and maintain strong, professional relationships with the clients by ensuring the successful execution of deliverables and putting forth recommendations related to applied strategy
• Coordinate with client stakeholders and cross-functional teams to develop accurate and informed schedules and budgets, and regularly monitor to track progress and communicate implications to timing and budget as needed
• Demonstrate meticulous attention to detail, ensuring all deliverables are thoroughly reviewed and meet the highest standard of quality
• Assist in the development and production of plans, presentations, creative briefs, and proposals
• Supports new idea feasibility and identifying alternate solutions, in partnership with Senior Account Director
• Manages junior account delivery staff, delegating, managing capacity, proactively identifying rotation opportunities
• Works collaboratively and professionally across Boxer and tms departments to foster good working relationships, communicate information and facilitate the information flow to make projects successful.

SKILLS AND EXPERIENCE WE WOULD LIKE YOU TO HAVE

• 6-8 years of experience working for a leading brand, advertising, or design agency
• Experience with QSR/food marketing in an account management function preferred
• Experience in packaging highly preferred
• Comfortable working with all levels of clients from junior to mid-level to senior-level leaders
• Adept at anticipating client needs and offering innovative solutions
• Relevant experience with strategy, planning and execution to drive diverse and complex projects
• Comfortable with a certain level of project ambiguity, and the flexibility to handle a changing environment.
• A collaborator, leader and team member with strong work ethic and motivation to deliver exceptional results
• Incredible at time-management and project plan development, impeccable organization, and the flexibility to adapt to changes and prioritization
• Strong critical thinking and analytical skills.
• Strong organizational skills and attention to detail.
• Excellent oral and written communication skills.

Starting salary between $90,000-$100,000 Annually

TOTAL REWARDS

Our total rewards philosophy integrates programs for compensation, benefits, recognition, learning and development, corporate culture, corporate citizenship and work-life balance. While individual program components may differ by country, some things remain constant:

• Our commitment to rewarding results
• Opportunities to work with talented and driven individuals at every level of our company who respect each other, treat each other fairly and hold one another accountable for our customers’—and our company’s—success

There's more ...

Generous medical, dental, vision and other great benefits

Paid parental and medical leave programs

401(k) with a company match component and profit sharing

15 days of paid time off plus company holidays

Hybrid work model

Tuition reimbursement and student loan repayment assistance

Inclusive employee resource groups

EQUAL OPPORTUNITY EMPLOYER

We are an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

RECRUITING AGENCIES

tms does not accept agency resumes submitted by third-party vendors unless a valid agreement has been signed and the tms Talent Acquisition Team has granted authorization for submissions for a specified position. Please do not submit or forward resumes to our site, tms employees, or any other company location. tms is not responsible for any fees related to unsolicited resumes.