North America Supply Chain Director

Job Description

Job Description:

Champion Petfoods is an award-winning pet food maker with a reputation of trust spanning 35+ years. Founded in a small town in Alberta, Canada, Champion – with its ORIJEN® and ACANA® brands – is a key player in the global premium pet food industry across three major geographic regions.
We would love to hear from you if you are passionate about personal and professional growth and see yourself as a key player contributing to our continued success as an award-winning company.

Summary:

The North America Supply Chain Director is responsible for leading end to end supply chain operations across the region, ensuring exceptional customer experience, operational excellence, and scalable growth. This role oversees planning, logistics, distribution, order to cash operations, and customer service teams, ensuring that service, cost, quality, and inventory objectives are met.

The ideal candidate combines strategic leadership with hands on operational expertise, driving cross functional alignment while building a high performance, customer centric organization.

order to cash operations, and customer service teams, ensuring that service, cost, quality, and inventory objectives are met.

The ideal candidate combines strategic leadership with hands on operational expertise, driving cross functional alignment while building a high performance, customer centric organization.

What a typical day looks like:

Supply Chain Leadership

• Lead end‑to‑end North America supply chain operations, including demand planning, logistics, warehousing, distribution, and S&OP/IBP execution.
• Develop and execute regional supply chain strategies that improve service levels, reduce cost, optimize inventory, and support growth.
• Oversee 3PL and transportation partners; drive KPIs related to on‑time delivery, freight cost, warehouse performance, and inventory accuracy.
• Ensure supply chain resilience through risk mitigation planning, capacity modeling, and scenario analysis.

Customer Service & Order-to-Cash

• Lead Customer Service organization responsible for order management, issue resolution, returns, credits, and escalations.
• Build a customer‑centric culture focused on responsiveness, accuracy, and professionalism.
• Own KPIs related to order fill rate, perfect order performance, customer satisfaction, case cycle time, and O2C efficiency.
• Partner with Sales, Finance, IT, and Operations to streamline the order-to-cash process.

Cross‑Functional Collaboration

• Serve as the key supply chain point of contact for teams across North America.
• Collaborate closely with manufacturing, quality, and finance to ensure fully integrated planning and execution.
• Facilitate a robust regional S&OP/IBP process, ensuring alignment between demand, supply, and financial targets.

Operational Excellence & Continuous Improvement

• Utilize Lean, Six Sigma, and digital tools to improve processes, eliminate waste, and enhance visibility.
• Champion initiatives that modernize systems, including planning tools, WMS/TMS, and customer-facing platforms.
• Drive standardization, scalability, and best practice adoption across the region, and ensure adherence to global Supply Chain Operating standards.

People Leadership

• Build, develop, and retain a high-performing supply chain and customer service team.
• Provide coaching, performance management, and succession planning to support organization growth.
• Foster a culture of accountability, collaboration, and continuous learning.

What we are looking for:

• Bachelor’s degree in Supply Chain, Business, Engineering, or related field.
• 10+ years of progressive experience in supply chain with at least 5 years leading teams in a regional or multi-site environment.
• Strong experience in S&OP/IBP, demand planning, logistics, and 3PL management.
• Proven track record of improving service levels, reducing supply chain costs, and driving operational efficiencies.
• Demonstrated leadership experience building and managing customer service teams.

Preferred

• Master’s degree (MBA or Supply Chain discipline).
• Industry experience in CPG, manufacturing, pharma, consumer electronics, etc.
• Experience with SAP, Oracle, Kinaxis, Blue Yonder, M3, or similar systems.
• Lean Six Sigma certification.

What can you expect from Champion?

• Safety: a strong commitment to ensure all people are provided with a safe, healthy and respectful environment.

• Earnings: Expected base compensation range 160-200k USD, 401K with donation matching.

• Industry Competitive Benefits: Medical, Dental, Vision and Employee Assistance Programs to meet your individual or family needs.

• Continuing Education: In House & Online Learning & Development, as well as an Education Assistance Program.

• Quality: a dedication to uphold the highest standards of authenticity, nutritional integrity, and food safety, to earn the trust of Pet Lovers everywhere.

• Other Perks: Free Bag of Premium Pet Food each month, Free Parking and more!

What are you waiting for? Join the pack!

Come as you are.

We value diversity in all forms and know the power it can bring. Workplace equality allows for creative ideas to bloom, diverse points of views to be heard, and increases overall happiness. That sounds pretty good to us.

Champion is an equal opportunity employer. Regardless of your race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age, veteran status, or any other creed, you are wanted here.

#cpfind

The base pay range for this position at commencement of employment is expected to be between the range listed above, however, base pay offered may vary depending on multiple individualized factors, including but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, if eligible, including variable pay, medical and dental benefits, participation in 401k plan, and paid time off benefits. Eligibility for these additional elements depend on the position offered and the employee’s work schedule (i.e., part-time schedule, store associate). Details of participation in these benefit plans will be provided if an applicant receives an offer of employment.