Learning Delivery Specialist

Job Description:

Job Purpose:

This position is responsible for ensuring the highest quality of logistical and operational support for the deployment of all relevant Mars U programs across the globe (MyP&O and non MyP&O Countries and several Mars Acquisitions supporting a specific College). It is functioning as frontline contact for Associates with learning-related queries together with execution of all backend task related to these queries.

Job Responsibilities:

Coordinating operations for MarsU programs/ projects/ services deployment:

• Execute all administrative tasks required for the highest quality deployment and delivery of global and regional Mars U activities.
• Execute Ops Manual steps with respect of aligned actions and deadlines.
• Execute the operational processes to deliver the Leadership and Functional Colleges Demand Planning initiatives in the globe: provide input for demand planning, upload necessary information on new programs in Workday, check the Workday data for accuracy, secure facilitators and moderators time, pre-book necessary logistics, etc.
• Liaise with program internal and external facilitators, moderators and guest speakers to match the program schedule, manage the situations where back up is needed in cooperation with program managers and college representatives.
• Organize all necessary logistics for learning programs \ projects \ programs delivery including F2F Logistics & Technology set up: book the venue \ room, order conference package, setting up the necessary technology, pre-booking the accommodation where needed, etc.
• Ensure materials and equipment are ordered, stored, printed and shipped on time and to required standards.
• Partner with Mars U team, external logistics \ technology vendors, internal facilitators, external facilitators, as well as participants regarding program requirements, logistics, training materials, for successful course execution. Resolve program issues related to offering delivery, budget, cancellation fees and other areas in a professional manner as they arise, so all deadlines are met.
• Support learners through learning programs: send out invitations, support SDL and course preparation communications for training programs, ensuring all participants are clear on expectations and requirements for attendance, help Associates with program and logistics questions, respond to inquiries, and provide ongoing support to the learning program deliver
• Prepare cross charging templates to allocate program costs to learners in their respective business units.
• Identify, recommend and implement continuous improvement for the learning operations processes.

Job Specifications:

1. Education & Professional Qualification

• Minimum qualification: Undergraduate degree

• Preferred qualification: combination of college degree and experience preferred

2. Knowledge/Experience

• 1-2 years of work experience (customer service type, HR, or project management roles preferred).

• Fluency in English required

• Project management with strong attention to detail, with demonstrated initiative and change management skills

• Excellent skills in Excel, Word and PowerPoint, social media

• Strong interpersonal and communication skills

• Ability to explain complex information to others

• Ability to handle multiple tasks and readjust work priorities in a highly dynamic environment

• Ability to identify problems and all relevant issues in straightforward situations, assesses each using standard procedures and make decisions based on factual information

• Works within established procedures with a moderate degree of supervision