Global People Experience Director

Job Description

Job Description:

Global People Experience Director

Location: Warsaw, Poland or Queretaro, Mexico
Type: Permanent, On-site
Salary: Competitive + Bonus + Benefits

This is your opportunity to lead the global People Experience strategy at Mars. As a senior leader in our Global People Operations & Experience team, you’ll shape the processes, systems, and services that impact 130,000+ Associates worldwide. You’ll lead a diverse team across associate experience, global process ownership and continuous improvement — ensuring our work is people-centred, digitally enabled, and continuously evolving.

What will be your key responsibilities?

• Define and lead the global People Experience strategy and roadmap, aligned to Mars’ purpose and Associate needs
• Oversee global ownership of core people processes — including Talent, Learning, Core HR and Rewards — with a focus on experience, consistency and value
• Lead our Associate Experience (AX) function, driving research, listening and persona-led design to evolve services
• Shape and deploy our global service delivery model in collaboration with Digital Technologies, Segments and Centres of Expertise
• Build and lead a high-performing, inclusive team across Global Experience Operations, Process Ownership, AX and Continuous Improvement

What are we looking for?

• 10+ years’ experience in HR or People Operations, with 5+ years in senior leadership
• Proven expertise in global transformation, process design or service delivery
• Strong technical knowledge in automation, AI/ML and HR systems (Workday a plus)
• Experience influencing senior stakeholders and working across global, matrixed organisations

Nice to have:

• Lean Six Sigma certification or Business Process Management training
• Background in Global Business Services (GBS) environments or Shared Services.

What can you expect from Mars?

Work with over 150,000 diverse and talented Associates, all guided by the Five Principles.

Join a purpose-driven company, where we’re striving to build the world we want tomorrow, today.

Best-in-class learning and development support from day one, including access to our in-house Mars University.

An industry-competitive salary and benefits package, including annual company bonus.

Localised benefits including private medical care, life insurance, lunch card, savings schemes, wellbeing support, and volunteering opportunities.