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Working at Maersk

  • Company employees
    100,000+
  • Gender diversity (m:f)
    65:35

Hiring in

  • Southeast Asia
  • Europe
  • Australia
  • Bangladesh
  • Brazil
  • Canada
  • Chile
  • China
  • Colombia
  • Ecuador
  • Egypt
  • Georgia
  • Hong Kong SAR China
  • Israel
  • India
  • Japan
  • Kenya
  • South Korea
  • Lebanon
  • Sri Lanka
  • Mauritius
  • Mexico
  • Panama
  • Peru
  • Pakistan
  • Saudi Arabia
  • Türkiye
  • Taiwan
  • Tanzania
  • United States
  • Uruguay
  • South Africa

Office locations

Join Maersk as a Supervisor - Customer Services in Shenzhen, China. This full-time role involves leading daily account coordination, managing warehouse services, and ensuring adherence to SOPs and KPIs.

Requirements

  • Experience: Good customer service skills and operational experience.
  • Education: No specific degree requirements stated in the posting.
  • Other: Detailed and focused mindset with strong interpersonal, communication, collaboration, and influencing skills.

Skills & Responsibilities

  • Customer Service: Deliver excellent warehouse services by communicating effectively with customers, suppliers, and partners.
  • Order Processing: Handle inbound and outbound shipment processing, scheduling, control, and documentation.
  • Performance Monitoring: Compile operational and KPI reports while ensuring compliance with SOP requirements.
  • Subcontractor Coordination: Monitor warehouse subcontractors and truckers, providing immediate follow-up for service failures.
  • Potential transition routes: People from logistics coordinator or customer support roles may bring operational and communication skills, alongside meeting the important customer service requirements.

Job description

Key Responsibilities and Geography: .To lead daily coordination of specific account . To work closely with diferent parties (customers, suppliers, warehouse subcontractors and truckers) indelivering excellent warehouse services * Perform the order processing for inbound and outbound shipments in terms of communication, scheduling,control, compliance and archiving . Handle shipment and prepare necessary documentation to the customer, freight forwarders and otherconcerned parties Compile various reports (operational, KPl or management related) on predefined schedule .Focus on KPl and ensure the work is complying with SOP requirement "Perform timely system updates , Assist in new projects for existing client expansion, new client proposal or new clients operation iaunchCoordinate and monitor all the subcontractors’ performance and immediate follow up for service failure Required experience 8 skills: Good customer services skill, a detailed and focus mindSatisfactory interpersonal and communication skills Collaboration and influencing skills

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

Apply now
Maersk

Supervisor- Customer Services

Shenzhen

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