Regional Head of OTC - LAM

Job Description

Join the wave of growth at Maersk! We're not just a company, we're a movement. With a vision larger than the ocean, we're on a mission to connect and simplify our customers' supply chains as a true integrator of container logistics. And we need talented individuals like you to make it happen!

A year of growth, and we're just getting started! Our Global Service Centers (GSC) in Mexico and Brazil have been thriving for over a year now, and we're taking it to the next level. As part of our GSC Americas team, you'll be at the forefront of driving excellence across our global network, collaborating with diverse professionals, and embracing challenges that inspire growth. If you're ready to propel your career with a world leader in transport and logistics, Maersk is your destination. Embark on a journey with us—where your passion will navigate the future of global commerce.

Here’s the Deal:

The OTC Regional Head – LAM will lead a high-performing team with a primary focus on Collections, ensuring timely recovery and minimizing risk exposure across integrated and non-integrated entities. This role requires a strong leader who can drive results, manage escalations, and influence key stakeholders, including senior client representatives. The ideal candidate combines deep expertise in Collections, operational excellence, and the ability to lead a geographically distributed team to deliver measurable impact on cash flow and client relationships.

Key Responsibilities:

• Lead and manage a high-performing, geographically distributed team (Mexico, Manila, Santos)
• Drive Collections performance across integrated and non-integrated entities
• Ensure timely cash recovery and minimize credit risk exposure
• Handle escalations and resolve complex collection cases
• Build and maintain strong relationships with senior client stakeholders
• Collaborate with internal teams (e.g., Sales, Finance) to balance client strategy and risk limits
• Monitor KPIs, including DSO and % overdue, and take proactive actions to meet targets
• Provide guidance, coaching, and development to team members

The Basics:

• 15+ years of experience, with the majority in Collections and credit management in a regional or multi-entity context
• Proven leadership experience, managing geographically distributed teams and driving high-performing results
• Strong stakeholder management and communication skills, including experience interacting with senior clients and cross-functional internal teams

Competencies:

• Customer Focus
• Manages Complexity
• Action Oriented
• Manages Conflict
• Instills Trust
• Ensures Accountability
• Collaborates
• Resourcefulness
• Courage

What we offer:

At Maersk, we offer exciting global career opportunities that enhance your skills through our award-winning, diversity-focused talent development programs. Our dynamic work environment keeps you energized and motivated, as you join a values-driven, diverse, and passionate team that truly supports one another. We are dedicated to fostering a culture of fairness, respect, responsibility, and care for our business and customers. With competitive compensation and benefits, our globally recognized talent policies ensure continuous investment in your personal and professional growth. We value diversity as a source of strength and are committed to helping you unlock your full potential as part of our high-performing teams.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.