Operations Excellence Officer

Job Description

APM Terminals

Process Improvement & Optimization

• Identify process gaps, inefficiencies, and bottlenecks using data analysis and on‑ground observation.
• Support improvement projects using Lean, Kaizen, 5S, and problem‑solving tools.
• Document and refine workflows and SLAs to increase operational reliability.
• Implement cost‑reduction and productivity initiatives across operations (yard, warehousing, documentation, transport, etc.).

Standardization & Compliance

• Create, update, and deploy Standard Operating Procedures (SOPs).
• Conduct regular process audits to ensure adherence to SOPs and compliance standards.
• Monitor and track non-compliances; drive corrective and preventive actions (CAPA).
• Data Analytics & Reporting
• Build and maintain operational dashboards and KPIs (TAT, productivity, throughput, errors, delays).
• Analyse daily/weekly/monthly performance to identify trends and root causes.
• Prepare improvement reports and present insights to management.

Digital & Automation Support

• Assist in deployment of digital tools, automation systems, and workflow platforms.
• Coordinate with IT/Technology teams to test, validate, and roll out new solutions.
• Train operations staff on system usage and help resolve operational issues.

Quality, Safety & Customer Experience

• Monitor service quality issues, customer escalations, and operational disruptions.

• Support initiatives to improve accuracy, turnaround time, and service reliability.
• Participate in safety audits, 5S implementation, and workplace improvement activities.

Cross‑Functional Coordination

• Work closely with operations, documentation, customer service, yard, and transport teams.
• Support cross-functional workshops and problem-solving sessions.
• Act as a change agent for process discipline and cultural transformation.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.