Join Maersk as a Local Client Manager in Vancouver on a full-time basis. Drive year-over-year growth, manage strategic accounts, and deliver integrated logistics solutions in a fast-paced environment with a salary range of $110,000.00 - $130,000.00 CAD + SIP.
Requirements
Minimum 8 years of experience in international freight forwarding, supply chain, logistics, or shipping industries required.
Bachelor’s degree or equivalent work experience required.
Industry diplomas or certificates (i.e. CIFFA or CITT) preferred.
Strong analytical, problem-solving, and communication skills required.
Valid Canadian work authorization required.
Skills & Responsibilities
Sales and Growth Strategy: Drive year-over-year portfolio growth and sell integrated logistics services including supply chain management, ocean freight, ground freight, airfreight, and warehousing.
Client Relationship Management: Act as the primary entry point for strategic accounts, managing expectations and leading contract renewal negotiations.
Problem Solving and Escalation: Resolve large and complex issues by collaborating across internal teams and liaising with program management.
Performance Monitoring: Monitor profitability and ensure adherence to federal, provincial, and local legal requirements.
Potential transition routes: People from Account Manager or Business Development roles may bring client management and negotiation skills, alongside meeting the required industry experience.
Job description
Local Client Manager - Vancouver
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
The Opportunity
A LCM maintains strong business relationships with Maersk’s Strategic Accounts and is responsible for YoY growth across the Maersk product and services portfolio. LCM’s offer transportation and logistics solutions that add value to the client’s business, while managing client expectations, and delivering positive results to Maersk.
Key Responsibilities
YoY Portfolio Growth
Management of client’s strategic initiatives
Entry point to customer for all levels of the client organization
Selling new and additional integrated logistics services including but not limited to: Supply Chain Management & Value Added (VAS) services, Ocean freight, FCL and LCL, Domestic Ground Freight, Airfreight, Transload / Warehousing, and Customs House Brokerage.
Monitor profitability
Contract renewal negotiations
Liaison between Customer and Origin as needed / as escalation point (primarily handled by the PM)
Problem solving
Sales Systems familiarity
Special account handling when needed
Handling general enquiries
Liaise with Program Management on strategic issues
Travel with client when mutually beneficial
Resolve large and/or complex issues/problems
Manage by influence resources that do not report to this position (e.g., Program Manager; Logistics Specialist; Customer Service teams)
It is the aim of management to utilize the GCM to gain synergy between all operating systems, finance and business development groups within Maersk. In addition to gathering resources and coordinating developments within our own company, the GCM must communicate on many levels within the client’s organization, often from front line customer service people up to CEO level.
LCMs may handle more than one account or be available to act as a sales specialist for the Maersk sales organization.
Comply with all Federal, Provincial and Local legal requirements
Maintain technical and professional proficiency
Attend classes or educational workshops
Review professional publications
We are looking for
Education and Experience
Bachelor’s degree or equivalent work experience
Industry diplomas or certificates (i.e. CIFFA or CITT) would be preferred, but is not required
Minimum 8 years of experience in international freight forwarding or supply chain/ logistics, or shipping industries
Strong analytical and problem solving skills; results and details oriented personality; organizational skills
Advanced computer literacy and ability to efficiently operate standard office equipment
Good communication (both oral and written) and interpersonal skills are required; ability to work under pressure; team player
Ability to work under pressure and provide guidance to staff
Strong problem solving skills
PC skills (Word, Excel, PowerPoint, Outlook)
Technical Skills and Competencies Required
Ability to make decisions in the absence of management
Excellent communication skills
Excellent conflict resolution and problem solving skills
A well organized and self-directed individual who is a team player.
Ability to train, coach, evaluate and mentor
Strong and current knowledge of technology platforms, MS Office products, and ability to quickly adapt to new software
What we offer
This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.
You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.
The above stated pay range is the anticipated starting salary range for this position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
Notice to applicants applying to positions in Canada
You must have valid Canadian work Authorization
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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
