Implementation Manager- Training Management Services

Job Description

Are you our new Manager for Client Project Implementation in Chennai, India

Maersk Training is looking for a commercially minded and client-focused leader to drive end-to-end implementation of Training Management Services (TMS) solutions for global customers.

In this role, you will act as the primary interface between clients and internal teams, ensuring seamless onboarding, implementation, and adoption of TMS solutions. You will lead cross-functional project teams and work closely with customers to translate business requirements into scalable, high-quality training management solutions.

Key Responsibilities

• Lead end-to-end implementation of TMS solutions for key global clients

• Act as the primary client-facing representative during onboarding and implementation phases

• Translate client requirements into structured project plans, milestones, and deliverables

• Ensure alignment between client expectations and internal operational, digital, and training delivery teams

• Drive project governance including scope management, risk mitigation, and timeline adherence

• Facilitate key customer workshops, steering meetings, and executive reviews

• Provide clear performance reporting and implementation updates to both customers and executive stakeholders

• Identify opportunities for continuous improvement, scalability, and digital enablement

• Partner closely with digital development teams to refine and enhance client-facing TMS products / market place solution

We Are Looking For

• 10–12+ years of professional experience, with strong exposure to project implementation, client engagement, or consulting

• Proven experience managing complex, cross-functional projects in a global environment

• Strong commercial understanding and ability to balance customer needs with business objectives

• Excellent stakeholder management skills across senior client leaders and internal teams

• Demonstrated leadership capability in driving accountability without direct authority

• Experience working with digital platforms, SaaS solutions, or service implementations is an advantage

• Master’s degree in Business, Finance, Engineering, or related field

• Strong communication, negotiation, and executive presentation skills

• A structured, solution-oriented mindset with high customer focus

Success in This Role Looks Like

• Seamless and timely client onboarding

• High customer satisfaction and strong long-term partnerships

• Clear governance and predictable project delivery

• Strong collaboration between client stakeholders and internal global teams

• Scalable implementation models that support business growth

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.