Business Support Manger

Job Description

The Business Support Manager (BSM) provides strategic, operational and high-impact support to the Area Managing Director (AMD). This role goes beyond administrative coordination - it acts as an extension of the AMD in driving priorities, strengthening governance, enabling execution and ensuring seamless alignment across the organization.

Business Support Manager serves as a trusted advisor and coordination anchor between the AMD, Area Leadership Team, regional stakeholders and external partners. By managing business rhythms, synthesizing information and enabling clarity and follow-through, the BSM allows the AMD to focus on strategic decision-making and delivering business outcomes.

Key Responsibilities

Strategic & Executive Support

• Manage and optimize the AMD’s calendar to reflect strategic priorities, business reviews, customer engagements and operational rhythms
• Prepare, refine and manage high-quality presentations, business reports, briefing notes, talking points and executive correspondence
• Support the AMD in leadership routines (Area leadership meetings, governance forums, townhalls) by consolidating inputs, preparing pre-reads and ensuring follow-up actions are owned and completed
• Conduct research, synthesize data and develop background material to support strategic discussions and decision-making
• Coordinate domestic and international travel in partnership with the Admin Team, ensuring full itinerary preparation and briefs

Stakeholder Management & Communication

• Serve as the primary coordination and communication channel on behalf of the AMD with internal teams, regional colleagues, and external stakeholders
• Work closely with the leadership team to ensure alignment, follow-through on priorities, and smooth execution of the Area MD’s agenda
• Screen, prioritize, and handle communication flows (emails, requests, connects) ensuring clarity, alignment and timely closure
• Build strong relationships with senior leaders and functional focal points to support effective information flow and cross-functional collaboration

Leadership Rhythm, Meeting and Event Coordination

• Lead planning and execution of AMD-led meetings, leadership workshops, strategy sessions, customer engagements and regional visits
• Manage agendas, minutes, documentation, and action trackers, ensuring accountability and continuity across meetings
• Support office operations linked to the AMD’s function including documentation management, facilities coordination and vendor interactions where required

Business Governance & Operational Excellence

• Track deadlines, deliverables, and business commitments across the Area, providing reminders, follow-ups, and risk escalation where needed
• Identify opportunities to streamline processes, enhance meeting efficiency, and improve operational workflows for the MD’s office
• Enable strong governance by ensuring the right content, alignment and stakeholders are involved ahead of key discussions

Professional Judgment & Discretion

• Manage highly sensitive and confidential matters with impeccable professionalism and trustworthiness.
• Anticipate Operational and Admin needs and resolving matters proactively to ensure the Area MD’s priorities are met on time
• Provide guidance to junior administrative staff or support roles as necessary

Qualifications & Experience

• 5–7 years of professional experience with 3+ years in leadership-facing roles involving business coordination, project management and executive support
• Demonstrated ability to work in fast-paced environments
• Strong organizational, analytical and communication skills with the ability to synthesize information clearly
• High level of discretion, professionalism and the ability to manage multiple priorities simultaneously
• Proficiency in MS Office, presentation tools, document management, and digital workflows
• Strong interpersonal skills to interact effectively across leadership levels and with external stakeholders
• Ability to work independently, take initiative and manage tight deadlines with composure and confidence

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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