Business Process Specialist

Job Description

APM Terminals

The Business Process Specialist supports APM Terminal Elizabeth’s modernization program by designing, documenting, and validating future-state processes that enable operational excellence. Acting as a key link between strategy and execution, this role ensures that process mapping, governance, and change impact assessments are delivered accurately and on time. The position is critical for embedding process discipline and creating a robust Business Process Manual that guides the organization through transformation.

Deliverables

• Comprehensive Business Process Manual including workflows, roles, KPIs, and governance standards.

• High-level and detailed process maps aligned with future-state operating model.

• Gap analysis and change impact reports highlighting differences between current and future states.

• Validated and standardized process documentation ready for training and implementation.

Key Responsibilities

• Support Future-State Design: Assist the Business Process Manager in defining the future operating model, translating high-level process maps into detailed workflows and job descriptions.

• Process Mapping & Documentation: Develop accurate process maps using standardized tools and methodologies; document workflows, decision points, and handoffs for inclusion in the Business Process Manual.

• Stakeholder Engagement: Collaborate with local and global subject matter experts to identify best practices and design optimized processes.

• Quality Assurance: Validate process maps and documentation with SMEs; perform consistency checks across all process documentation.

• Change Impact Assessment: Conduct structured analyses to identify gaps between current and future states, highlighting implications for roles, systems, and workflows.

• Governance & Compliance: Ensure adherence to process governance frameworks, version control, and approval workflows.

• Travel Requirement: Ability and willingness to travel up to 10% internationally for business needs.

Required Competencies/Experience

• Process Discipline: Ensures strict adherence to governance frameworks, reporting standards, and program cadence.

• Analytical Thinking: Ability to identify root causes, evaluate alternatives, and recommend practical solutions.

• Communication & Collaboration: Strong interpersonal skills to engage stakeholders across functions and geographies.

• Collaborative and Independent Work Skills: Demonstrates the ability to effectively contribute to team environments while maintaining the capability to work independently with minimal supervision. Balances collaboration and autonomy to achieve goals, ensuring accountability and adaptability in diverse work settings.

• Technical Proficiency: Experience with process mapping tools (e.g., Visio, ARIS), data analysis tools, and project management platforms.

• Problem-Solving Orientation: Skilled in diagnosing process inefficiencies and proposing improvements.

• Educational Foundation: Holds a bachelor’s degree from an accredited institution, preferably in Supply Chain Management, Logistics, or a related field. Demonstrates the ability to apply theoretical knowledge to practical business challenges.

Preferred Experience

• Proven experience in business process mapping and documentation within large-scale transformation projects.

• Exposure to change impact analysis and governance frameworks.

• Hands-on experience with process mapping tools and workflow documentation.

• Background in stakeholder engagement across global and local teams.

• Understanding of operational workflows and ability to translate them into structured process manuals.

Salary: $115,000 - $125,000

Schedule: 9 am - 5 pm

Notice to applicants applying to positions in the United States

Applicants must be authorized to work for any employer in the U.S.

APM Terminals is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities who are applying for positions in the U.S. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.

If you are interested in applying for employment with APM Terminals in the U.S. and need special assistance or an accommodation to use our website or to apply for a position, or if you need a reasonable accommodation to perform a job, please contact the applicable Human Resources Department by emailing reasonableaccommodations@maersk.com. Determination on requests for reasonable accommodation are made on a case-by-case basis pursuant to an interactive dialogue between the applicant and the Company.

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.