Platform Specialist

Job Description

About this role

We are seeking a Platform Specialist to join our team at VOIS. In this role, you will be responsible for managing complex product configurations across mobile and landline systems. You will collaborate with cross-functional teams to design, implement, and maintain configuration solutions, while also supporting IT operations and ensuring seamless system performance. This is a key technical role that combines solution consulting, configuration lifecycle management, and second/third-level support.

What you’ll do

• Manage and implement complex product configurations across multiple systems based on solution design documents.
• Collaborate on the detailed design of product configurations and provide expert consulting for new initiatives.
• Create and maintain documentation including configuration reports, change requests, and design materials.
• Take end-to-end technical ownership of configurations across all relevant systems.
• Oversee the lifecycle of product configurations and coordinate with IT operations to monitor system utilisation.
• Configure control parameters for BSS and OSS systems to ensure stable and efficient operations.
• Provide second and third-level support for IT operations and other departments, including error and log analysis.
• Lead integration testing, user acceptance testing, and functional user testing activities.

Who you are

• Strong knowledge of BSS and OSS systems.
• Proficient in relational databases, SQL, and XML.
• Familiar with scripting languages and UNIX environments.
• Previous experience in integration/configuration roles for CRM, ERP, marketing, or e-commerce systems.
• Capable of managing multiple complex configurations within an agile team environment.
• Understanding of the software development lifecycle and both structured and agile methodologies.
• Excellent communication, presentation, and stakeholder engagement skills.
• Committed to continuous learning and performance improvement.
• Organised, structured, and focused on priorities.
• Fluent in English.

Sounds like a perfect job? We’ve got even more to offer:

• Work from Home – hybrid approach
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• Getting in on the ground floor of a technology changing company
• Flexible Vacation – Take time off when you need it, we trust you
• Special Paternal Program - 4 months of paid paternity leave

We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.

Worried that you don’t meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.