Automation & Innovation Partner (Customer Experience)

Job Description

Maersk is a global leader in integrated logistics, setting new standards for efficiency, sustainability, and excellence through continuous innovation and transformation. As customers increasingly embrace digital ways of working, we are committed to running processes with exceptional efficiency to meet rising demands and ensure a superior customer experience.

We are open to hiring for this position in the Manila, Philippines and Jakarta, Indonesia. If you are interested in this opportunity and reside in any of these countries, you are welcome to apply!

What We Offer:
At Maersk, we value diversity, collaboration, and continuous learning. Join a winning team in a fast-paced environment, work across geographical and cultural borders, and engage with key stakeholders to broaden your knowledge and strengthen your professional foundation.

Key Responsibilities:

• Maintain automation applications and monitor the successful execution of automation products.

• Develop and configure programs, scripts, and objects that are efficient, well-structured, maintainable, and easy to understand.

• Work collaboratively with operational and technical teams to deliver projects by assigned deadlines.

• Understand business processes from a Process Definition Document (PDD) and conceptualize them as automated solutions.

• Integrate and deploy automation projects.

• Analyze business processes, recommend improvements, and develop automation solutions around them.

• Be a self-starter who delivers high-quality work and can adapt to new challenges, either independently or as part of a team.

• Create and document test procedures and scenarios for the pre-UAT phases.

• Demonstrate an aptitude for problem-solving, with the ability to take a logical route to the source of an error.

• Blend business analysis with hands-on configuration of automated processes.

• Analyze, understand, and document infrastructure requirements.

• Design automation process solutions in accordance with business processes in detail where required.

• Configure new automation processes and objects using core workflow principles that are efficient, well-structured, maintainable, and easy to understand.

• Create and maintain solution documentation.

• Identify and communicate the technical infrastructure with standard automation design principles and conventions.

We Are Looking For:

• Around 4 years of relevant experience and expertise in Automation Technologies: Strong understanding and experience with VBA, .NET, Selenium, Power BI, Power Apps, Power Automate, SQL, Web Services, RPA, and more.

• Skilled in breaking down large automation projects into smaller, manageable tasks.

• Proficient in Agile Methodology and active participation in SCRUM processes, including sprint planning, reviews, and retrospectives. PSM1 certification is preferred.

• Capable of conveying technical concepts to non-technical audiences and producing clear, concise documentation.

• Keen analytical and logical skills with a strong ability to solve complex issues using causal analysis and implementing corrective actions.

• Experience with software development environments, debugging, workflow-based logic, and creating workflow diagrams from business processes.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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