Join Maersk in Tokyo, Japan as an Airfreight Import Agent in a full-time capacity. You will manage customer service, daily operations, logistics arrangements, and vendor management while maintaining high service standards.
Requirements
At least 1 year of experience in airfreight operations.
Native-level Japanese and business-level English communication skills (written and oral).
Proficiency in Microsoft Outlook, Teams, and Excel.
General numeric skills and strong organizational abilities.
Ability to work overtime when required.
Skills & Responsibilities
Customer service: Delivering high-quality and timely service as the primary point of contact for customers and overseas counterparts.
Operational execution: Handling daily air import, export, and cross-trade operations, including transport document issuance, customs clearance, and billing.
Vendor and process management: Managing vendors, negotiating simply, maximizing GP, and ensuring SOP creation and adherence.
Problem solving: Troubleshooting operational issues and handling customer reports efficiently under pressure.
Potential transition routes: People from logistics coordination or customer support roles may bring relevant administrative and communication skills, alongside meeting the required airfreight experience and language proficiencies.
Job description
Key Responsibilities
As a primary point of contact for customer service, ensuring customer satisfaction by high-quality & timely service in cooperation with customers, colleagues, and overseas counterparts
Execution of daily operations, ensuring to meet KPIs, and handling customer reports
Arrangement of truck, packing, customs clearance, air space booking, transport document issuance, communication, billing, etc. for air exports, imports, and cross trades.
Simple negotiation, vendor management, GP maximization, SOP creation & adherence, troubleshooting, other ad-hoc assignments
We are looking for
Obsessive customer-centricity
Ability to work with good self-organization, accuracy, and priority even under pressure
Strong interpersonal & communication skills with external & internal stakeholders
At least 1 year experience in airfreight operations
Native-level Japanese, and business-level English communication skills (written & oral)
Experience with Microsoft Outlook, Teams and Excel
"Can-do" attitude & willingness to learn and try new things
Mindset to always challenge status quo for improvements
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
