Customer Success Manager (all genders)

Job Description

The Role

We are a highly collaborative and passionate environment, looking for like-minded people who impress with their specialist knowledge as well as their customer- and goal-oriented way of working. Our service ensures that our customers can optimally leverage their potentials by using the software solutions. You will take care of your key accounts, look behind their business and build up close and strong relationships.

What you'll do

• In this role, you own ultimate responsibility for the customer’s renewal and expansion of our product to promote maximum value from customer investment
• Serve as a customer advocate to ensure they are leveraging all services that lead to success
• Lead C-level stakeholders towards helping them turn their vision into reality by being a partner for the customer to establish a business roadmap to ensure achievement of business goals
• Develop a comprehensive understanding of typical business challenges faced by customers to appropriately map our features and business benefits to address their needs
• Identify risks to the customer which you prevent in time with a risk mitigation plan
• Aiming for full utilization of customers licenses, identify new opportunities, and collaborate with sales teams to ensure growth attainment and increased footprint
• Network between customers, partners, and AMANA and maintain long-term relationships with stakeholders to also develop our customers’ strategic direction

What you bring to the table

• Successfully finished your studies in business administration or a comparable qualification with relevant professional experience
• Familiar with the development of B2B corporate customers, ideally in the Customer Success area of a software or SaaS company
• Used to work in a high-energy and rapidly changing environment in which you must be able to multi-task
• Experience with (CRM/CSM)-Tools (e.g. Salesforce, Planhat or similar)
• Optional: Already gained experience in project management
• Business fluent language skills in French and English enable you to communicate confidently with our international customers and partners

Perks at work

• Our benefitsLucaFlex – We acknowledge that every individual has different working styles and preferences. Our flexible working model allows you to plan your working hours and location according to your needs and professional responsibilities.
• Mobile Work – Sometimes a change of scenery can boost creativity and productivity. And sometimes it’s just time for a break. That’s why we offer you mobile work options or a sabbatical.
• Work from abroad – Sometimes a change of scenery can boost creativity and productivity, you can work up to 90 workdays outside your home country.
• Sabbatical – Take the time you need for personal pursuits, family time, travel, or any other activities that suit you with our sabbatical options.
• Team spirit – We value teamwork and celebrate our achievements, we take any opportunity to get together, learn together, and celebrate our successes together.
• Learning & Development – We encourage you to shape your own development with the support of dedicated time, resources, and budget provided by us.
• Paid volunteer time – As a company we want to give back and support you in taking the time to do some good, individually or as a team.
• Health & Wellbeing – Your overall wellbeing is important to us, which is why we offer tailored health and wellbeing programs, including company-wide initiatives, subsidies for sports activities, mental health support, and counseling through our external partners.
• Generous leave policy – We encourage you to take time off to relax, travel, and recharge.
• LucaNet.Engage – Our feedback process is designed to support your personal and professional development in a targeted manner through regular dialogue.
• Compensation & Company pension plan – We are committed to fair pay and supporting our employees for their future by offering a company pension plan and/or pension allowances.
• JobRad – Find your dream bike, with financial support from us.
• Discounts – Enjoy a whole bunch of discounts from our external corporate benefits partners.

Powered by uniqueness

Everybody’s different here and we like it that way. At LucaNet, we are powered by the uniqueness of our people and are committed to creating an inclusive work environment where everyone can grow and feels respected. You are welcome at LucaNet for who you are, no matter your gender identity, sexual orientation, personal expression, racial identity, ethnicity, religious belief, and disability status. That’s why we only want to assess candidates based on qualifications, merit, and business needs.
Suggestion for rephrasing:
At LucaNet, we celebrate diversity and embrace the unique qualities of every individual. We are dedicated to creating an inclusive workplace where all employees can thrive and feel valued. Regardless of your gender identity, sexual orientation, personal expression, racial identity, ethnicity, religious belief, or disability statuses, you are welcome at LucaNet just as you are. Our recruitment process is solely
based on qualifications, merit, and organizational needs, ensuring fairness and equal opportunities for all candidates.
People don’t fit into neat boxes, we know that. If you think you’d excel in this position, even if you don’t cover all points, we really want to get to know you and why you’re great for the role. Please avoid including your picture, age, and marital status in your CV.
Suggestion for rephrasing:
We recognize that every individual brings a unique blend of skills and experiences. If you believe you’ll excel in this role, we want to hear from you – even if you don’t check every box on the list. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV.

Learn more about our culture and D&I journey