Service Capacity Manager

Job Description

The salary for this role is £60,000-£70,000.

Please note - this is a fully remote role but you MUST be based in the UK.

Are you an experienced Capacity Manager?

Do you have strong experience devising and implementing capacity management strategies for Azure Cloud Infrastructure?

Do you have experience optimising financial operations around Cloud spend?

Can you carry out continuous monitoring of the performance of our cloud resources and services?

If so, we’d love to hear from you!

At Livestock Information Ltd, our mission is to be an outstanding service provider of livestock data, empowering government, industry, and farmers to effectively manage disease and infection control, whilst enhancing productivity and innovation in agriculture. To achieve this, we need great people, who share in our values.

As a Capacity Manager at LI, you will be responsible for ensuring that our Microsoft Azure cloud services are optimally configured to meet our performance, capacity, and availability needs, following ITIL V4 management practices. You will also play a key role in financial operations (FinOps), ensuring that our cloud costs are managed efficiently. Additionally, you will review technical debt and make recommendations to remove resources no longer required. You will work closely with various teams to monitor, analyse, and enhance the performance, scalability, and availability of our cloud-based services and applications.

Responsibilities

Your responsibilities will include:

• Capacity Management: Develop and implement capacity management strategies to ensure the cloud infrastructure can handle current and future workloads.

• Performance Management: Continuously monitor the performance of cloud resources and services, identifying bottlenecks and areas for improvement.

• FinOps Management: Implement and manage financial operations practices to optimise cloud spend, including budgeting, forecasting, and cost allocation.

• Technical Debt Review: Regularly review technical debt and make recommendations to decommission or repurpose resources no longer required.

• Reporting: Generate and present detailed reports on capacity, performance, financial metrics, and technical debt to stakeholders.

• Incident Management: Collaborate with the support team to resolve performance and availability-related incidents and ensure minimal impact on service delivery.

• Forecasting: Predict future capacity requirements based on historical data, growth trends, and business forecasts.

• Collaboration: Work closely with development, operations, and business teams to align capacity, performance, availability, financial strategies, and technical debt management with business objectives.

• Documentation: Maintain comprehensive documentation of capacity, performance, FinOps, and technical debt management processes and procedures.

Requirements

• We are looking for someone with the following:

• Substantial experience at engaging, influencing and managing stakeholders across departmental and organisational boundaries up to and including director level.

• In-depth knowledge of Microsoft Azure services, including but not limited to Virtual Machines, Azure SQL Database, Azure App Services, Azure Monitor.

• Strong understanding of cloud infrastructure concepts, such as scalability, elasticity, high availability, and disaster recovery.

• Experience in performance tuning and optimisation of cloud-based applications and services.

• Proficiency with Azure Monitor, Azure Log Analytics, and other monitoring and logging tools.

• Proven experience in capacity planning and management within a cloud environment, following ITIL V4 best practices.

• Understanding of financial operations in a cloud context, including cost management, budgeting, and forecasting.

• Experience in identifying, analysing, and managing technical debt within cloud environments.

• Strong analytical skills to interpret performance and availability data and make data-driven decisions.

• Excellent problem-solving skills with the ability to troubleshoot complex performance and availability issues.

• Strong verbal and written communication skills to effectively collaborate with technical and non-technical stakeholders.

• Relevant certifications such as Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Azure Solutions Architect Expert, ITIL V4 Foundation, or similar are highly desirable.

Benefits

As an LI employee, you will be entitled to our company benefits which include:

• A fully remote and flexible working set up (you must be based in the UK and cannot work from another country).

• 33 days annual leave, inclusive of Bank Holidays

• 4 x annual salary Life Assurance

• Market leading pension scheme through Legal & General

• Enhanced Family Friendly Policies

• Excellent learning, training, and career development opportunities

• 24/7 access to our Employee Assistance Programme

• A diverse and inclusive culture where everyone is respected and valued

Application and Interview Process

To apply for this role, you will need to submit a CV and answer some pre-screening questions.

The interview and assessment process for this role will involve a telephone interview with our Talent Team, followed by a first stage and a final stage interview. Interviews will be conducted either remotely via MS Teams or face to face.

If we need to make a reasonable adjustment so that you can complete your application, please contact us as soon as possible by emailing talent@livestockinformation.org.uk before the closing date to discuss your needs.

The closing date for this role is 4pm on 7th August 2024. Applications received after the closing date will not be considered.

Values

We approach our work with TACT; we are Transparent, Accountable, Committed and we work as a Team.

We are transparent together, embracing honesty and building trust. We are accountable to the industry and strive for the best possible solutions for the communities we serve. We drive change with passion, commitment and enthusiasm to deliver a great service to the livestock industry. We work kindly and cohesively which allows us to support each other in our personal and strategic goals.

Diversity statement

At Livestock Information, we value diversity and believe that every individual brings different strengths. We understand that not everyone may possess every single skill outlined in this job description, but if you believe you have a solid skill set that enables you to excel in this position then we really encourage you to apply.

Disclaimer

Livestock Information Ltd. cannot sponsor work visas at this time.

Livestock Information Ltd. Does not discriminate based on race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Livestock Information Ltd. Does not accept unsolicited CVs from any source other than directly from a candidate. Any unsolicited CV’s not originating directly from a candidate and sent to Livestock Information Ltd or any Livestock Information Ltd employees, including unsolicited CVs sent to a Livestock Information Ltd mailing address or email address, are rejected. Livestock Information Ltd will NOT pay a fee for any placement resulting from the receipt of an unsolicited CV. Livestock Information Ltd considers any candidate for whom the recruiter has submitted an unsolicited CV referred by the company free of any fees.