Systems Engineer (Brighton/Hybrid)

Job Description

We make journeys easier and more enjoyable by giving our customers and their passengers a stronger sense of control. From disruption management to hyper-personalised pre-departure communications and mobile boarding passes, we build the technology to help companies stay connected with their customers at every stage of their journey.

Established in 2000, we have since grown to become one of the travel industry’s major suppliers of passenger messaging solutions. More than 60 airlines, rail and travel management companies, including British Airways, Flight Centre, Qantas, Ryanair and JetBlue use our notifications platform. With exciting plans for the future, it’s time for us to expand our growing team and we’re hoping you are who we’re looking for.

Our culture:

Our culture is at the heart of what we do every day, and travel is part of that too, that’s why we’re proud to live by our values.

Flying high: yet still climbing
We know our stuff and are happy to share our knowledge and expertise. We pride ourselves on being at the top of our game and strive to keep learning.

People are our passport to success: they're at the heart of everything we do
We develop strong relationships built on trust and respect, and always do the right thing by each other and our customers.

Accelerating forward: embracing change, challenge and growth
Whether it's for ourselves, our colleagues or our customers, we are always looking for ways to improve and to grow. We're not afraid to challenge the status quo and drive change with enthusiasm.

All inclusive*: we're a strong, collaborative community
We share the same vision; to make 15below the best it can be. We pull together to make it a reality, look out for each other along the way and make sure everyone's voice is heard.

Enjoy the journey: bringing fun and positivity to everything we do
We're proud and passionate to be part of the 15below family, and never take ourselves too seriously. Having fun is really important to us.

*We are committed to maintaining our welcoming and open culture where differences are embraced. We know that some people are hesitant to apply for roles unless they tick every box, but if you’re excited about this role and your experience doesn’t fully align, we encourage you to apply anyway. You might be the right person for this or other roles.

The role:

As part of the Tech Ops team, you will be responsible for developing and maintaining the core systems infrastructure that the 15below platform is built upon, including:

• Second and third line support for the internal infrastructure
• First and second line support for the third party hosted private cloud infrastructure
• Day to day troubleshooting and support of Microsoft and Linux Server products
• Monitoring of performance and status of Server environments (85% Windows)
• Configuration and maintenance of production, test and development environments
• Providing second and third-line support to the customer support and project teams, predominantly at the Operating System and infrastructure level
• Network administration and configuration across multiple remote sites
• Performance tuning and resource optimization as required
• Research, recommend and implement solutions to improve the 15below infrastructure and processes
• Provide on-call support for critical out-of-hours issues on a rota basis

Requirements

The kind of person you are:

• 2+ years’ experience in a second/third line Technical Support role supporting Microsoft Server Operating Systems including core domain services e.g. Active Directory, DNS, DHCP
• Experience supporting and configuring networking technologies
• Understanding of concepts and experience configuring Firewalls
• Administration/troubleshooting of Microsoft IIS and hosting of websites and services
• Understanding of virtualisation concepts and technologies e.g. VMWare
• Microsoft Office365 Administration
• Strong analytical and troubleshooting skills
• Ability to own issues and projects to successful delivery and beyond the go-live implementation
• Self-drive to identify and suggest solutions to key infrastructure components
• Continual consideration of security and stability with any implementation or planned changes
• Most importantly you’ll be focused on what you need to achieve, whilst knowing how to have some fun

Skills to impress:

• Network Security and devices (i.e. Web Application Firewalls, Intrusion Detection Systems and load balancers)
• Cloud concepts and technologies, preferably Microsoft Azure
• Containerisation and orchestration technologies e.g. Kubernetes
• Site to Site (L2L) and remote access VPN configuration and troubleshooting experience
• Windows PowerShell
• Understanding of ITIL framework

Benefits

Work is a big part of life, so it has to be motivating and enjoyable. This job is about empowering you to do the work you do best and be part of a fantastic team. We also offer many perks including:

• 25 days annual holiday (increasing with service)
• Flexible public holidays
• Private Medical Insurance
• Life assurance
• Flexible working
• Family friendly policies
• 5% employer pension contribution and salary sacrifice scheme
• Perkbox retail freebies and discounts
• £1,600 IT budget
• Fortnightly knowledge-sharing ‘DevEds’
• Friday ‘wind downs’ and company social events
• Flexible benefits (tech/mobile/holiday/bike schemes and season ticket loans)
• Work from anywhere scheme

We’re certified with Flexa, making us a ‘truly flexible employer’. Flexibility is part of our culture and if you’d like to know more about this then take a look at our Flexa profile

We're also proud to have earned a Great Place To Work Certification! This year, 95% of employees said it’s a great place To Work – 41% higher than a typical UK company.

Wellbeing is very important to us and so we have a brilliant and holistic programme in place to support with everyone's home and work life. We’ve got lots of fantastic resources, practical guidance, and engaging sessions to help with mental, physical, and financial wellbeing. This includes regular and fun activities such as mindfulness and desk yoga as well as schemes to look after your health with eyecare vouchers and annual flu jabs.

Further information

Location: central Brighton office/hybrid working (within the UK).

Hours: 37.5 per week, 09.00-17.30

Reports to: TechOps Manager

Application process:

• Recruitment for us is all about finding the right person and so we don't have closing dates for applications
• We review applications as they are received. So please don't delay your application!
• Teams call: 30 minutes on Teams with our People Advisor
• Interview: 45 minutes on Teams with our TechOps Manager and People Advisor
• Interview: 60 minute in-person interview with our TechOps Manager and Senior Systems Engineer