IT Support Technician

Job Description

Hey! We're Huel, and we're pleased to meet you 👋

Our culture thrives on high performance, and we set the bar high for new Hueligans who join us.

We invite you to read the advert below for our new IT Support Technician position to understand the role, and explore our 7 Huel values before applying to ensure we have the right working environment for you!

The role

As we bring IT support in-house, we're seeking a vibrant and energetic IT Support Technician to maintain and improve our IT operations. You'll be the first point of contact for IT support across our global team, ensuring seamless access to IT resources and a smooth-running workspace. With meetings to facilitate, systems to maintain, and connections to keep strong, this role is essential to our team’s success.

Below are key responsibilities, but adaptability and readiness to tackle diverse IT challenges are crucial. We’re a fast-paced business that is constantly changing. Here’s an insight into your day-to-day:

• IT Support: Provide hands-on IT support across our offices and factories, ensuring excellent IT assistance for all employees.
• Infrastructure & System Administration : Maintain IT hardware, networks, and software systems within our offices.
• Onboarding & Device Management: Configure and deploy laptops, applications, and devices, ensuring seamless user experiences.
• Incident Resolution & Troubleshooting: Act as the first point of contact for IT issues, diagnosing problems quickly and effectively.
• Process Optimisation & Automation: Assist in streamlining IT processes, improving efficiency, and automating routine tasks.
• Security & Compliance Support: Collaborate closely with our InfoSec team to uphold cybersecurity standards, implement best practices, and support data protection.
• Training & User Support: Guide employees on IT best practices, ensuring efficient use of technology.
• Software & Licensing Management: Oversee software licensing, ensuring applications remain updated, compliant, and effectively managed.
• AV & Meeting Room Support: Maintain and regularly test meeting room AV equipment, ensuring optimal hybrid meeting experiences.

What we're looking for in you

This is an ideal opportunity for someone early in their IT career, with foundational IT knowledge, enthusiasm to learn, and a passion for technology. You'll need:

• Some experience or exposure to IT infrastructure, networking, and system administration.
• Know your way around at least one of these: Microsoft Autopilot (Windows), Jamf (Apple), or Google Workspace—you don’t need to be an expert in all three!
• Solid knowledge of Windows and Mac operating systems.
• Interest in basic device repairs and asset management systems.
• Strong problem-solving, analytical, and organisational skills.
• Ability to prioritise multiple IT support requests in a dynamic environment.
• A proactive attitude toward improving IT processes and solutions.
• Flexibility for occasional travel to our other offices in Milton Keynes, London, and Birmingham.

And as always, we’re on the lookout for new Hueligans who love a fast-paced environment and are always striving to be their best. We want people who aren’t afraid to think differently and push boundaries. If you’re all about setting big goals and believe that amazing things happen through creativity and teamwork, you’ll fit right in at Huel!

What do we offer in return?

We know that at times, our teams face demanding pressures, and exceptional effort deserves meaningful rewards. That's why we've created a world-class perks and benefits program designed to support our Hueligans in achieving their best, both professionally and personally, while celebrating the global impact they're making!

🕖 Hybrid working - We spend Mondays, Tuesdays and Thursdays in the office together. The remaining two days have the option to be worked from home.

🌴 30 days annual leave PLUS bank holidays

🥤 Free Huel to keep you going

🏖️ 2 weeks a year to work remotely from anywhere! One week in the Summer and one week at Christmas

🐾 Dog friendly

🙋 Paid Volunteering Days

🏋️ Free on-site gym with free classes, and we will give you your own nutrition plan

🧠 Free 1-on-1 therapy provided by Self-Space.

🏥 Private Medical and Health insurance for you and your loved ones, including free life insurance covering up to 4x your salary

⚡ Electric Car Scheme with onsite charging

🚴Cycle to Work Scheme

🤰 Enhanced Family Leave

👪 Workplace Nursery Scheme

🎓 Huel Academy

💸 Paid Employee Referral Scheme

🎉 Biannual events to celebrate success - Have you heard about Huelchella?

We are Hueligans

We know that diversity isn't just important; it’s essential, and it makes us stronger. We're all about embracing our differences, celebrating what makes us unique, and bringing together Hueligans from all walks of life.

Whilst we all share the 7 values of Huel, it’s our individual differences that truly enhance our culture of belonging. We seek out Hueligans from around the world, encouraging authenticity, diverse views, and fresh ideas to create products that our global customers love.

Meet our teams here.