Senior IT Support Technician (Site based, Location : PHILIPPSBURG)

Job Description

The IT Support Technician is primarily responsible for onsite support of end-user devices, asset management, and physical maintenance of IT equipment such as servers, switches, printers, cabling, video conferencing systems, mobile devices, handheld scanners, wireless LAN, warehouse tablets, in-vehicle displays, and label printers.

Key Responsibilities:

• Set up and maintain end-user hardware such as WiFi access points, handheld scanners, printers, laptops, meeting room equipment, in house cabling (both copper and fibre) and patch connections following SOPs and manuals.
• Provide 2nd and 3rd level IT support via ServiceNow, ensuring SLA compliance, focused on supporting end user issues (office and warehouse based staff).
• Coordinate with vendors for hardware issues and take ownership of complex incidents.
• Manage incidents and problems and support local IT projects and rollouts.
• Maintain accurate asset records in the central CMDB via ServiceNow.
• Act as the primary IT support contact at the location including occasional support for other sites across Germany.
• Participate in IT-related projects and provide remote/on-site support as needed, including on-call availability.
• Act as an ambassador for IT support services that are delivered at the location, and represent and promote IT services within the wider organization.

Who we look for

• Excellent 2nd level desktop support skills (end user hardware, Windows 11, Microsoft 365)
• Proficiency with support of end-user devices, mobile device setup (iOS, Android), and peripherals (printers, scanners, label printers)
• Experience with networking principles, cabling and connectivity.
• Knowledge of meeting room equipment (Teams Rooms), Teams Live Events and collaboration tools
• An understanding of warehouse operations and handheld device configuration
• Familiarity with IT infrastructure (routers, switches, cabling), file/print services, Active Directory, and network troubleshooting
• Knowledge of ITSM tools (e.g. ServiceNow), ITIL V3 Foundation certified, and change/risk management awareness
• Excellent customer service mindset, problem-solving ability, and end-to-end issue ownership
• Excellent communication, time management, and collaboration skills across all levels of an organization.
• Ability to present and train small groups of end users and explain technical detail in non-technical language.
• Good English and German skills
• A winning mindset.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.